Printek 820DL/G, 810, 820G, 840DL/G manual Troubleshooting

Operation 3-6

Troubleshooting (Continued)

4.I’m trying to print TIFF files, but the printed output is clipped off. How do I print the whole log?

This question has come from the geotechnical community frequently over the last several years. Commonly, users view TIFF logs in Windows Imaging, the free viewer provided in the Programs- Accessories folder. Unfortunately, this is a single-pageapplication: it is designed for simple photograph- size viewing and printing. Further, the Windows printing subsystem (prior to Windows 2000) limited printer pages to 32,766 raster lines (approximately 163 inches long for the Printrex printers), so the longest log that could be printed from Imaging was just 13 feet long. In Windows XP, the Imaging applet was replaced by a new Paint applet that does print using multiple printer pages. In this case, set the printer page size to the paper’s page size (8.75 x 6.25 half page), and Paint will generate as many printer pages as needed to print the log.

In most of the larger geotechnical organizations, proprietary viewers have been written for internal use by authorized staff and customers. Remarkably, there are very few options for other users of TIFF log files who are not using Windows XP, or who find the XP Paint application too primitive.

Printrex welcomes comments regarding requirements and features for log viewing tools, for possible development of a viewer application for our customers.

5.Every time I start my program, I have to change printer settings. How do I change the default driver settings?

In Windows 95/98/ME, go to the Start – Settings – Printers folder. Right-click on the printer icon, and select ‘Properties’. In Windows NT4, right-click on the printer, and select ‘Document Defaults’... not ‘Properties’. In Windows XP/2000, right-click on the printer, and select ‘Printing Preferences’. (If you select ‘Properties’, go to the ‘General’ tab, and click the ‘Printing Preferences’ button.

In Windows NT4/2000/XP, changes to the printer settings done from within an application are generally not saved unless some unusual program coding is done.

6. Self test prints out OK but when I print from the computer I get garbage.

Common problems for this symptom are the parallel cable or the printer driver that is being used. Be sure the parallel cable is appropriately connected (see section Connecting the Parallel Cable). Also, be sure the printer driver is for the specific model printer that is being used.

7. Some times the fan-fold paper skews to one side or the other. How do I correct this?

The Printrex printers are designed to work with a wide variety of media. A paper skewing problem is normally corrected by realigning the paper. This

is done by opening the door, straightening the paper and closing the door. We have found however, that under some conditions (generally with

very thin paper) the problem may persist. If this is the case, we suggest threading the paper over a full internal roll of paper (as shown) to remedy the situation.

DT Chassis Printers/Plotters