Printer Maintenance and Troubleshooting
Troubleshooting
Printek Mt3-II Troubleshooting Guide
Problem | Possible Cause | Solution |
Printer will not turn on | Discharged battery | Recharge battery overnight |
“Battery Charging” indicator not | No AC power or bad AC adaptor | Check AC outlet and Adaptor. |
lighting when AC Adaptor is |
|
|
plugged in |
|
|
Battery not charging, or indicator | Battery incorrectly installed or no | Check battery installation and AC |
turns off after a few seconds | AC | adaptor. |
| Fully charged battery pack | No action required. |
Poor print quality | Low battery | Check or recharge the battery |
| Print head is dirty | Clean the print head |
Paper not feeding | Obstruction in paper path | Check the paper path. Use correct |
|
| thickness paper. |
| Paper not installed properly | Verify installation. |
Error/MCR indicator lit RED | Print mechanism jam | Clear the paper path. |
| Error reading MCR | Magnetic stripe on card must be |
|
| facing toward the paper supply |
|
| door. |
| No Paper | Load Media. |
Prints illegible characters | Improper Baud rate and parity | Verify the printer and Host setting |
|
| match. Use test print to verify |
|
| printer setting. In |
|
| “write direct to port”. In Windows, |
|
| use generic printer driver, print |
|
| manager, and direct write to port. |
Printer will not print | Discharged or defective battery | Check and/or replace the battery. |
| Paper not loaded correctly | Make sure the paper is loaded |
|
| correctly, not backwards. |
| Communications not set correctly | Verify communications between |
|
| the host device and the printer by |
|
| performing a printer self test |
Obtaining Service
If service is required for your printer, please contact the company where you purchased your printer. If they are unable to assist you, contact Printek Customer Service at (800)
If you wish to return your printer to Printek for service, please contact Printek Customer Service at (800) 368- 4636 to obtain a Return Authorization Number. Units returned without a Return Authorization will not be accepted.
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