shipping container. Once the RMA has been issued, the items must be returned to TMS within thirty (30) days, or else the RMA will be cancelled.
SILVER WARRANTY - Advanced Parts Replacement
Texas Memory Systems Silver Warranty may be purchased which provides all of the features of the Bronze plan. In addition, for one to three years (customer option), TMS will ship a new replacement part to the install site for delivery the next business day if, in the judgment of TMS, an issue as described by the customer is the result of a defective part. TMS must be notified by 2:00 p.m. CST in order to guarantee next day shipping. The customer is responsible for shipping the defective part back to the factory no later than ten days after receipt of the replacement hardware. If TMS has not received the defective hardware after this time, the customer will be charged the full price of the replacement hardware. The customer is responsible for shipping costs. Silver warranty option must be purchased at time of equipment purchase, and does not extend the basic warranty by default.
GOLD WARRANTY - On-site Repair - Business Hours
Texas Memory Systems Gold Warranty may be purchased which provides all of the features of the Silver and Bronze plans. Additionally, in the event of a hardware failure, customer should call a special 800 number for 24/7 technical support 365 days a year to receive technical assistance from Texas Memory Systems technical support staff. Gold Warranty also provides, when necessary,
PLATINUM WARRANTY - On-site Repair - 24/7
Texas Memory Systems Platinum Warranty may be purchased for the United States and most Western European countries* which includes all of the coverage in the Silver and Bronze plans plus the added protection of
* Please contact TMS for details on coverage areas.
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