Uniden ENR1504 manual Single PC Cannot Connect to the Router Or the Internet

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A SINGLE PC CANNOT CONNECT TO THE ROUTER

OR THE INTERNET

Follow these steps if a single PC on the network cannot connect to the router or to the Internet:

1.Check the Ethernet connection between your computer and the router. Verify that the PC is connected to one of the four LAN ports on the router.

2.Verify that the IP address of the PC is in the correct network range. Open a DOS command window and type ipconfig; this will make the PC display its IP address.

3.If the PC displays an incorrect IP address or does not display an IP address, you’ll need to re-configure the PC’s IP

address (see Step 2: PC Configuration on page 16).

4.Check the router’s Basic Configuration, DHCP Server screen to verify that the settings are correct. If DHCP is disabled, try enabling it.

5.Check the router’s Firewall/Security, Parental Control screen to see if that PC has been restricted

6.Check the router to verify that the Link light for the port connected to the PC is turned on.

7.Check the PC’s network interface card to verify that the Link light is turned on.

8.Attempt to login to the router from the problem PC.

9.If you cannot login to the router, attempt to PING the PC. Open a DOS command window and type the following command (assuming the router IP address is 192.168.1.1):

ping 192.168.1.1

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10.If you do not receive any replies from the PING command, the PC is not communicating with the router. Contact customer support.

NO PCS CAN CONNECT TO THE INTERNET

NOTE: If you have previously connected to the Internet and suddenly cannot, it is most likely a problem with your ISP. Contact your ISP’s technical support.

Follow these steps if you have not yet successfully connected to the Internet:

1.Verify that PCs connected through the router can communicate with each other. If they can’t, follow the troubleshooting steps in A Single PC Cannot Connect to The Router or the Internet on page 85

2.Verify that the cable or DSL modem is connected to the WAN port on the router.

3.Check the router to verify that the Link light for the WAN port is turned on. If it is not, try plugging a PC into the WAN port; if the Link light comes on, the port is functioning properly. Plug your cable/DSL modem back into the port.

4.Check the cable/DSL modem to verify that its Link light is turned on. If the Link light on the cable/DSL modem is not turned on, consult the owner’s manual for the cable/DSL modem.

5.Check the router’s Firewall/Security, Parental Control screen to see if any PCs have been restricted

6.Verify that the router is properly configured to interact with your ISP. See Step 3: Basic Router Configuration on page

86

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Contents Table of Contents Updating the Firmware System Information Screen Rebooting the RouterPower LED does not Turn on Important Safety InstructionPacket Filtering, Add Screen WelcomeROUTER/SECURITY Features ENR1504 FeaturesInternet Access Features LAN FeaturesAdvanced Router Features Parental Control FeaturesFront View Details Package ContentsHardware Installation Quick Installation ProcessRear View Details Installing the Hardware PC ConfigurationFor Windows For Windows 95, 98, and MEFor Windows XP For Windows NTLogging Basic Router ConfigurationUniden Changing the Default PasswordAccount Configuration Screen Configuring the TimeNETWORK-LEVEL Control Setting Parental ControlsPC-LEVEL Control PC Access Rules ScreenRestrict Rules Screen Configuring Restriction RulesOr some other safe location Configuring AN Override PasswordWAN Configuration, Dynamic IP Screen Configuring Basic ISP ConnectionsAdvanced Router Configuration WAN Configuration, Static IP Screen Configuring for a Static IP AddressWAN Configuration, PPPoE Screen Configuring for Pppoe SupportMAC Spoofing Screen Enabling MAC Address SpoofingReserving Fixed IP Addresses Configuring a Fixed IP Address for a PCDHCP, Fixed IP Table Screen Excluding Fixed IP AddressesDHCP, Excluded IP Table Screen Configuring a PC AS a Host Port MappingPort Mapping Screen Twice with the different port ranges see on Configuring a DMZ Configuring Universal Plug and Play UPnPChanging the Dhcp Server Settings Changing the Dhcp ConfigurationDisabling the Dhcp Server LAN Configuration Screen Dynamic DNS Screen Enabling Dynamic DNSRouting Table Screen Editing the Routing TableRouting Table, Add Screen Configuring Packet FilteringPacket Filtering Screen Page System Information Screen Router Maintenance FeaturesLAN Status HARDWARE, SOFTWARE, and Bootcode VersionSystem UP Time Current Time System TimeHardware Reboot Rebooting the RouterResetting the Router to Factory Defaults Software Reboot System Logs Restoring Factory Defaults with the Hardware Automatically Emailing System Logs This screen displays the following information Reading System LogsTest LED Stays on TroubleshootingPower LED does not Turn on Updating the FirmwareNo PCS can Connect to the Internet Single PC Cannot Connect to the Router Or the InternetSpecifications FCC Wants YOU to Know Legal NoticeIC Notice FCC InformationImportant Safety Instruction PrecautionsImportant Electrical Considerations Warrantor Uniden America Corporation Uniden One Year Limited WarrantyGlossary Page Page Page Page Page Page Memo
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