Chapter 9 Troubleshooting
This chapter explains how to solve some of the most common problems with the EDG Series. If you still have problems after reading this chapter, contact your dealer, or
"Configuration Utility can not find EDG Series"
1.Check the "Power" LED. If it is off, you will have to:
•Make sure the EDG Series power cable is plugged in, and the server is receiving power.
•Check that the server's network connector is plugged in properly.
•Check that the input power is 90 VAC ~ 260 VAC, 47 ~ 63 Hz.
•Check that the fuse is OK.
2.Check the "Traffic" LED. If it is off, you will have to:
•Make sure the network connection is OK
•Make sure your network is 10/100 Mbps
3.If the above are completed, it means the EDG Series is okay. Next, check to see if the EDG Series and the host are in the same local area network.
4.Make sure your computer is properly connected to the network.
"Configuration utility can find EDG Series but cannot access EDG Series"
For security purpose, and to simplify operations, users can give the access right to specific PCs. Only these PCs can get data from EDG Series. While using the EDG Series, it is advised that you check to see if your PC is on the access right list.
"Cannot change the IP address or other server properties"
Only the network administrator can modify the EDG Series' configura- tion. Keep in mind, even when multiple hosts share the same network, administrative access is still protected. If you need to change any config- uration settings, ask your network administrator for assistance.
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