Acumen SDR2-USB manual Contacting Acumen Instruments Corporation, Returning Equipment

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SDR2-USB Configuration Guide rev 1.0

Service and Support

6.2Contacting Acumen Instruments Corporation

6.2.1Technical support

Service and technical support can be reached between the hours of 9AM and 5PM (Central Standard Time) Monday through Friday. Acumen Instruments Corporation can be reached at the following phone numbers:

(515)296-5366 (voice)

(515)296-3554 (fax)

6.2.2U.S. Mail

Acumen Instruments Corporation can be reached by mail at:

Acumen Instruments Corporation

2625 N. Loop Drive Suite 2200

Ames, IA 50010

USA

6.2.3E-mail

Acumen Instruments Corporation can be reached via e-mail at:

info@acumeninstruments.com

6.2.4World Wide Web

Acumen Instruments Corporation maintains a web site containing product information and downloads:

http://www.acumeninstruments.com

6.3 Returning Equipment

Before returning equipment to Acumen Instruments Corporation, please call for an RMA number and shipping information. This allows us to plan for your shipment in order to provide the best possible service. When returning equipment, please include a note indicating the symptoms of the failure and any other pertinent information.

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Contents Acumen Instruments Corporation Page Copyright Page Table of Contents Service and Support Overview Getting StartedQuick guide to the DataBridge SDR2-USB Before you startConfiguring your SDR2-USB via the setup file Connecting power to your SDR2-USBDeploying the DataBridge SDR2-USB Congratulations Creating setup.txtSDR2-USB Configuring DataBridgeComments Setting date and timeSetting date and time Configuring the data portSpecifying a filename and folder Adding time stamps to recorded files Configuring file creation behaviorTesting your configuration Receiving data Setup file readingRecord mode operation OperationsFilename generation Power failure and improper shutdownsStopping recording Device removal while recordingPartitions Formatting the storage mediaResetting to factory defaults Lithium battery maintenanceInitial Setup Commands Setup File ReferenceRecording Behavior Commands Data Port Setup CommandsTime Stamping Commands Scheduled File Closing CommandsOther Commands Location J4 Remote Control PortPinout and Mating Cable FunctionsForce-Record Shunt Installation Page Exception Codes Service SupportService and Support SDR2-USB Configuration Guide rev Returning Equipment Contacting Acumen Instruments CorporationLimitations WarrantyOne year warranty ExclusionsSerial Port Basics Serial specificationsData rates Data rates and the Uart More asynchronous serial parametersDTE and DCE Voltage levels HandshakingSDR2-USB Configuration Guide rev Page Electrical specifications Specifications5 J7 rear power receptacle pin configuration USB socket Mechanical Specifications6 J1 power receptacle pin configuration Serial communicationsSpecifications SDR2-USB Configuration Guide rev