Motion Computing C5, F5 manual Troubleshooting, Tablet does not turn on, Tablet does not shut down

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Troubleshooting and Support

A

Motion Computing products are thoroughly tested for performance and quality, but occasionally problems still occur. If you do not find the information you are looking for in this section, go to the Motion Computing support page at www.motioncomputing.com/support.

Troubleshooting

Use the information in this section to identify and resolve common issues. If an issue has more than one potential cause, the most common cause is listed first.

Power

The tablet does not turn on

•The unit might not be plugged in or the battery might be depleted. Plug the unit in to AC power.

The tablet does not shut down

•An application might have stopped responding. Use Task Manager to manually stop the application. For more information, open Windows Help and Support and search for “task manager”.

•The operating system may have stopped responding. Hold the power switch for five seconds to force the tablet to shut down.

The tablet will not enter Hibernation mode.

•Hibernation might not be enabled. Use Motion Dashboard to enable Hibernation. See “Using Hibernate” on page 40.

The tablet does not return from Hibernation while on battery power

•The battery might be depleted. Plug the unit in to AC power.

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Contents Motion C5 Motion F5 Model numbers C5 CFT-001 and F5 CFT-002 PN Contents IvContents Care and Maintenance ViContents Finding information Getting StartedFront OverviewTop side Right sideBack side Plug in the power adapter Setting up the systemStart All Programs Tablet PC Tablet PC Tutorials Tablet PC Tablet PC TutorialsTo calibrate the digitizer Tap the Pen & Tablet tab Tap Calibrate DigitizerRestoring and backing up the tablet Getting Started Features2 Status lights PenButton Primary Secondary Function+button Front panel buttonsSecurity DisplayFingerprint reader Windows Security buttonCamera DataGuardEAN Isbn EAN-ISMN EAN Issn MSI Bar code scanner optionalRfid reader Smart card readerMicrophones Docking connector Wi-Fi 802.11a/b/g wirelessSpeaker Bluetooth wireless BatteryMobile Broadband Power adapter Features Using the system To start Motion Dashboard Using Motion DashboardUsing the pen Using Tablet PC Input PanelTo start Input Panel Tap the Pen & Input Devices button Configuring pen optionsTo configure pen options Windows Vista Tap the Tablet & Pen Settings buttonEnabling personalized handwriting recognition Using personalized handwriting recognitionConfiguring front panel buttons To configure the front panel buttons Windows VistaTap Change Using the display Adjusting the display brightnessChanging the screen orientation Changing the display rotation sequence Tap Rotate ScreenTo change the rotation sequence Using the bar code scanner To use the bar code scannerBar code scanner tips To use the Rfid reader Using the Rfid readerUsing the camera To use the cameraCamera tips Using the smart card reader optional To insert the smart cardTo remove the smart card Using the built-in microphones Setting up the angle of acceptanceTo set up the angle of acceptance Using speech recognition Setting up the skew angleTo set up the skew angle Speech recognition on Windows Vista To start speech recognition To set up speech recognitionSelect Dictation or Commands Speech recognition on Windows XPTo check the battery power from the notification area Using the batteryChecking battery power To check the battery power from Motion DashboardTo replace the battery Charging the batteryRemoving and replacing the battery To remove the batteryTo swap batteries Swapping the batteryLong-term battery storage not attached to tablet Battery and power management tipsDisposing of used batteries Using power managementPower management on Windows Vista Using SleepTo set up the power switch to put the computer on Hibernate Using HibernatePower management on Windows XP Using StandbyTo put the computer on Hibernate Using Wi-Fi 802.11a/b/gEnabling or disabling Wi-Fi To enable or disable Wi-FiEnsure that Enable Internal 802.11 Wireless is selected Setting up a Wi-Fi connection on Windows VistaSetting up a Wi-Fi connection on Windows XP To set up a Wi-Fi connectionEnabling Mobile Broadband Using Mobile BroadbandActivating your Mobile Broadband service Installing the connection managerConnecting and disconnecting Using the SIM card slotStarting the connection manager To remove a SIM card Using Bluetooth Enabling or disabling BluetoothSetting up a Bluetooth device on Windows Vista Setting up a Bluetooth device on Windows XP If the device is not discovered… Bluetooth wireless tips To capture a fingerprint Using Motion OmniPass and the fingerprint readerCapturing a fingerprint To start Motion OmniPassUsing the system Fingerprint reader tips To run the password wizard Using password replacementUsing the password wizard To register passwordsLogging on to a remembered site Setting up strong logon securityTo enable strong logon security To configure authentication rulesTo set up a Windows user account Using Windows Security CenterSetting up users and passwords Setting up Windows user accountsSetting up a hard disk drive password Setting a Bios passwordFinding additional software General care Care and MaintenanceStandard display View Anywhere displayDisinfecting procedures Cleaning in a health care environmentTraining and documentation considerations Cleaning the fan coverCleaning solutions To clean the fan coverTo clean the fingerprint reader Cleaning the fingerprint readerTo replace the pen tip Traveling with the systemReplacing pen tips Ordering new pensTraveling by air FAA Wireless air travel requirementUsing Acronis True Image in Windows Restoring dataCreating a backup archive Creating a bootable diskUsing Acronis Startup Recovery Manager Removing the Acronis OEM Zone To remove the OEM ZoneTap Remove Acronis OEM Zone Care and Maintenance Tablet does not shut down TroubleshootingTablet will not enter Hibernation mode Tablet does not turn onDisplay is too dim Battery does not last very long less than three hoursDisplay goes black while the system is still turned on Lost data while swapping batteriesEraser does not work System does not respond to the pen I am usingPointer on the screen does not align with the pen Function button does not workComputer seems to be operating more slowly than usual No sound is coming from the speakersFrequently asked questions Specifications Warranty and insurance programsHow do I adjust the system for left-handed use? Service and support Appendix a Troubleshooting and Support Index LCD Page Windows XP Tablet PC Edition

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