Motion Computing C5, F5, GU3K2722 manual Service and support

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Service and support

If you need help with your system, go to the Motion Computing Support and Services page at www.motioncomputing.com/support.

This page will provide you links to all the information you need about Motion products, technical support, customer services and professional services.

Appendix A Troubleshooting and Support

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Contents Motion C5 Motion F5 Model numbers C5 CFT-001 and F5 CFT-002 PN Contents IvContents Care and Maintenance ViContents Finding information Getting StartedFront OverviewTop side Right sideBack side Plug in the power adapter Setting up the systemTo calibrate the digitizer Tablet PC Tablet PC TutorialsTap the Pen & Tablet tab Tap Calibrate Digitizer Start All Programs Tablet PC Tablet PC TutorialsRestoring and backing up the tablet Getting Started Features2 Status lights PenButton Primary Secondary Function+button Front panel buttonsSecurity DisplayFingerprint reader Windows Security buttonCamera DataGuardEAN Isbn EAN-ISMN EAN Issn MSI Bar code scanner optionalRfid reader Smart card readerMicrophones Docking connector Wi-Fi 802.11a/b/g wirelessSpeaker Bluetooth wireless BatteryMobile Broadband Power adapter Features Using the system To start Motion Dashboard Using Motion DashboardUsing the pen Using Tablet PC Input PanelTo start Input Panel To configure pen options Windows Vista Configuring pen optionsTap the Tablet & Pen Settings button Tap the Pen & Input Devices buttonEnabling personalized handwriting recognition Using personalized handwriting recognitionConfiguring front panel buttons To configure the front panel buttons Windows VistaTap Change Using the display Adjusting the display brightnessChanging the screen orientation Changing the display rotation sequence Tap Rotate ScreenTo change the rotation sequence Using the bar code scanner To use the bar code scannerBar code scanner tips To use the Rfid reader Using the Rfid readerUsing the camera To use the cameraCamera tips Using the smart card reader optional To insert the smart cardTo remove the smart card Using the built-in microphones Setting up the angle of acceptanceTo set up the angle of acceptance Using speech recognition Setting up the skew angleTo set up the skew angle Speech recognition on Windows Vista Select Dictation or Commands To set up speech recognitionSpeech recognition on Windows XP To start speech recognitionChecking battery power Using the batteryTo check the battery power from Motion Dashboard To check the battery power from the notification areaRemoving and replacing the battery Charging the batteryTo remove the battery To replace the batteryLong-term battery storage not attached to tablet Swapping the batteryBattery and power management tips To swap batteriesPower management on Windows Vista Using power managementUsing Sleep Disposing of used batteriesPower management on Windows XP Using HibernateUsing Standby To set up the power switch to put the computer on HibernateEnabling or disabling Wi-Fi Using Wi-Fi 802.11a/b/gTo enable or disable Wi-Fi To put the computer on HibernateSetting up a Wi-Fi connection on Windows XP Setting up a Wi-Fi connection on Windows VistaTo set up a Wi-Fi connection Ensure that Enable Internal 802.11 Wireless is selectedActivating your Mobile Broadband service Using Mobile BroadbandInstalling the connection manager Enabling Mobile BroadbandConnecting and disconnecting Using the SIM card slotStarting the connection manager To remove a SIM card Using Bluetooth Enabling or disabling BluetoothSetting up a Bluetooth device on Windows Vista Setting up a Bluetooth device on Windows XP If the device is not discovered… Bluetooth wireless tips Capturing a fingerprint Using Motion OmniPass and the fingerprint readerTo start Motion OmniPass To capture a fingerprintUsing the system Fingerprint reader tips Using the password wizard Using password replacementTo register passwords To run the password wizardTo enable strong logon security Setting up strong logon securityTo configure authentication rules Logging on to a remembered siteSetting up users and passwords Using Windows Security CenterSetting up Windows user accounts To set up a Windows user accountSetting up a hard disk drive password Setting a Bios passwordFinding additional software General care Care and MaintenanceStandard display View Anywhere displayDisinfecting procedures Cleaning in a health care environmentCleaning solutions Cleaning the fan coverTo clean the fan cover Training and documentation considerationsTo clean the fingerprint reader Cleaning the fingerprint readerReplacing pen tips Traveling with the systemOrdering new pens To replace the pen tipUsing Acronis True Image in Windows FAA Wireless air travel requirementRestoring data Traveling by airCreating a backup archive Creating a bootable diskUsing Acronis Startup Recovery Manager Removing the Acronis OEM Zone To remove the OEM ZoneTap Remove Acronis OEM Zone Care and Maintenance Tablet will not enter Hibernation mode TroubleshootingTablet does not turn on Tablet does not shut downDisplay goes black while the system is still turned on Battery does not last very long less than three hoursLost data while swapping batteries Display is too dimPointer on the screen does not align with the pen System does not respond to the pen I am usingFunction button does not work Eraser does not workComputer seems to be operating more slowly than usual No sound is coming from the speakersFrequently asked questions Specifications Warranty and insurance programsHow do I adjust the system for left-handed use? Service and support Appendix a Troubleshooting and Support Index LCD Page Windows XP Tablet PC Edition

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