Appendix A - Troubleshooting
Problem |
|
| Solution or Reason |
| STATUS Indicator | ||
Does not light when power |
| 1. | Check power connections from A.C. |
switch is turned to ON (I) |
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| outlet to power supply to printer. | |
position. |
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Lights GREEN, but printer |
| 1. | Check interface cable connections from |
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| computer to printer. | |
will not print. |
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| 2. | Make sure top cover is locked closed. | |
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| 1. | Operator has paused the printer during |
Blinks |
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| a batch job. Tap the FEED button to |
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| continue. |
Lights AMBER. |
| 1. | Printer has encountered a syntax or |
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| command error. | |
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| |
Blinks RED. |
| 1. | The optional cover open sensor is ac- |
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| tive. Press top cover to close and lock. | |
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| 1. | Media is out. Reload a new source of |
Lights RED. |
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| media so printer can continue printing. |
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| 2. | |
Blinks |
| 1. | AutoSense in process. Wait until printer |
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| dispenses a status report. | |
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Lights |
| 1. | Download in process. |
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| Operation |
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| 1. | Verify that the labels are the correct |
Printer appears to be |
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| type (direct thermal). |
| 2. | Check that the roll is loaded with the di- | |
working (media is being fed |
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| rect thermal side facing up. | |
out), but nothing is printed. |
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| |
| 3. | Clean the print head with cleaning pen. | |
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| 4. | Ensure top cover is locked closed. |
Printing is faded or poor |
| 1. | Clean the print head with cleaning pen. |
quality. |
| 2. | Adjust print speed/darkness in software. |
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| 13 |