Nortel Networks NTNM13XKAB Customer accounts managed in North America, Regular technical support

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Customer accounts managed in North America

INM Customer Care provides technical support for INM customer accounts managed in North America. The support provided consists of emergency and regular technical support and an INM Product Services suite of additional support services.

Use one of the following telephone numbers to reach INM Customer Care.

If you are in Canada or the US

Call toll free:	1-877-684-6622 (1-877-NTINMCC)
If you are not in Canada or the US
Call:	1 (country code) 613-765-7766

Emergency technical support

You can reach emergency technical support personnel outside of the regular technical support hours through an automatic paging system.

Nortel Networks provides emergency technical support for INM customers who have purchased an optional, value-added service package. The service package provides technical support outside of regular hours for critical issues for the period covered by the service package.

Note: Access to regular technical support for all issues defined in the service package is also available for the period covered by the service package.

Issues considered critical include:

•issues that are now having an effect on, or have the potential to immediately have an effect on, services carried by the managed nodes

•issues causing the loss of network visibility or loss of fault management functionality to one or more of the managed nodes

Regular technical support

Nortel Networks provides regular technical support for INM customers who have purchased an optional, value-added service package. Call INM Customer Care:

•Monday to Friday

•08:00 to 20:00 hrs

•eastern standard time (EST) or eastern daylight time (EDT)

Use the regular technical support to report and receive help for issues covered by the product warranty, as described in your purchase agreement with Nortel Networks.

Integrated Network Management Rel 1.0 Standard July 1999