About this document ix
You can be charged a standard rate for service requests that Nortel Networks considers to be outside the scope or period covered by the product warranty. You can purchase extended warranty coverage and additional support services. These optional,
INM Product Services
A full suite of optional,
The services include:
•extended product warranty support
•advanced technical support
•installation planning and support
•
•technical training
•software upgrades
•extended HP warranty
•network planning and integration consultation
•Network Management System Audits and Performance Reports
Contact your Nortel Networks representative for more information about the INM Product Services suite.
Customer accounts managed in the United Kingdom
The Nortel Networks Service Desk provides technical support for INM customer accounts managed in the UK. You can reach the Service Desk from Monday to Friday between 08:30 and 17:00 (UK local time) using the following FAX or telephone numbers:
If you are in the United Kingdom
Freephone: 0800 626 881
Telephone: 0208 361 4693
FAX: 0208 945 3456
If you are not in the United Kingdom
Telephone: | +44 208 361 4693 |
FAX: | +44 208 945 3456 |
Network Wide Backup & Restore Planning Guide Rel 1.0 Standard July 1999