16Preface
How to get help
If you purchased a service contract for your Nortel Networks product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.
If you purchased a Nortel Networks service program, contact one of the following Nortel Networks Technical Solutions Centers:
Technical Solutions Center | Telephone | |||
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Europe, Middle East, and Africa | (33) | (4) | ||
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North America | (800) | 4NORTEL or (800) | ||
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Asia Pacific | (61) | (2) | ||
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China | (800) | |||
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An Express Routing Code (ERC) is available for many Nortel Networks products and services. When you use an ERC, your call is routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your product or service, go to the www.nortelnetworks.com/ URL and click ERC at the bottom of the page.