Customer service

Visit the Nortel Web site to access the complete range of services and support that Nortel provides. Go to www.nortel.com or go to one of the pages listed in the following sections.

Navigation

•“Updated versions of documentation” (page 29)

•“How to get help” (page 29)

•“Express Routing Codes” (page 29)

•“Additional information” (page 30)

Updated versions of documentation

You can download and print the latest versions of Nortel Ethernet Routing Switch 2500 Series technical documentation and Release Notes directly from the Internet at http://nortel.com/documentation.

How to get help

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

If you purchased a Nortel service program, you can get help by contacting one of the Nortel Technical Solutions Centers found at http://www.nortel.com/callus; or visit our Technical Support site at http://www.nortel.com/support.

Express Routing Codes

An Express Routing Code (ERC) is available for many Nortel products and services.

When you use an ERC, your call is routed to a technical support person who specializes in supporting that particular product or service. To locate an ERC for any product or service, go to http://www.nortel.com/erc.

Nortel Ethernet Routing Switch 2500 Series

Documentation Roadmap

NN47215-103 01.01

27 October 2008