Tektronix PHASER 780 manual Troubleshooting Print Quality Problems, Consumables

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Troubleshooting Print Quality Problems

If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumables. Keep in mind these general guidelines:

■If the symptom appears in a single color:

Replace the toner cartridge.

■If the symptom appears in all colors:

Replace the imaging unit or the fuser roll cartridge.

To diagnose the problem:

1Check the front panel for a message on replacing a consumable.

2From the front panel Help Pages menu, print the Consumables Page to determine if consumables are running out, which can affect print quality.

3From the front panel Help Pages menu, print Service Print 1. Examine the prints for symptoms, referring to the examples that follow.

1	Replace Magenta Toner Cartridge
	Replace Magenta Toner Cartridge
	Press i for information
2	Help Pages
	Consumables Page	Print
3	Help Pages
	Help Pages
	Service Print 1	Print

40

	Phaser 780 Color Printer
Consumables
Toner
Black	Your average coverage/page: 20.0%
Magenta	Your average coverage/page: 40.0%
Cyan	Your average coverage/page: 50.0%
Yellow	Your average coverage/page: 30.0%
Fuser Roll
Imaging Unit

Service Print 1

Black

Cyan

Magenta

Yellow

3040-26

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Contents S E R P R I N T E R Contents Media Tektronix Supplies, Media, and Accessories and OptionsSupplies Description Order numberAccessories and Options Graphics Feature Set Plus Feature SetFront Panel Display and Menus KeyFront Panel Settings and Defaults Using the ButtonTo view or change front panel settings Menu Map of Printer Settings Press Menu the following message appearsMedia Types and Trays Universal Paper Tray standardLower Tray Assembly optional Multi-Purpose Tray standardMedia/Page Size Dimension Trays Supported Page Sizes and Print AreaPaper Printable Area Printing Custom MediaLoading Media Trays Letter/A4-size paperLoading the Universal Paper Tray Face downLoading the Optional Transparency Tray Tektronix Transparencies Capacity 100 sheetsSpecialty Media Transparencies Letterhead Capacity 150 sheetsCapacity 250 sheets Envelopes Capacity 30 envelopesLabels Capacity 50 sheetsTektronix Image Transfer Media Capacity 1 sheetOther media Media Size. Then select Paper as the Media TypePrint Settings Print Quality Modes PhaserMatch ICC software TekColor Color CorrectionsConsumables Consumables Life Menu12,500 pages full color Component Average YieldImaging Unit Waste Cartridge 20,000 pagesWhen a jam occurs Paper JamsSolution 1 Jam at a Front Panel Message Clear Jam at A, BSolution 2 Jam at B Solution 3 Jam in door of the optional Lower Tray Assembly Solution 1 Jam at C Front Panel Message Clear Jam at C, DSolution 2 Jam at D Front Panel Message Clear Jam at E To print the Help Pages TroubleshootingUsing the Help Pages Consumables Usage Proﬁle ConﬁgurationDate installed 12/1/98 ConsumablesUsage Proﬁle Conﬁguration General InformationTroubleshooting with PhaserLink Software General Troubleshooting Problem Probable cause SolutionFace Down as the Output Order at the printer’s Troubleshooting Print Quality Problems ConsumablesPrint Quality Symptoms SymptomSolutions Prints have light vertical bands Make another print Tektronix Web Site For More InformationPrinter CD-ROM TekSMART Knowledge BaseSupplies Online ServicesGetting Help Customer Support Centers3 3 0 4 0 0 1 V