Tektronix PHASER 780 manual Getting Help, Online Services, Supplies, Customer Support Centers

Page 47

Getting Help

Online Services

World Wide Web:www.tek.com/Color_Printers/

TekSMART™

Knowledge Base: www2.tek.com/merlin/tko

Technical support: www.tek.com/Color_Printers/support/colcare.html

Current software: www.tek.com/Color_Printers/support/software.html

Anonymous ftp server: ftp.tek.com/Color_Printers/

Subscribe to email

update notices:www.tek.com/Color_Printers/support/subscribe.html

Supplies

Information on local Tektronix resellers:

www.tek.com/Color_Printers/contacts

Customer Support Centers

Australia	France	New Zealand
1-800-811-177	01 69 86 8137	+61	2 9888 0100
Austria	Germany	Norway
0660 5804	0180 525 3535	(22)	723 801
Belgium	Hong Kong	Singapore (ASEAN)
02 720 9602	2585-6655	1-800-356-5565
Brazil	India (South Asia)	Spain
0800 16 0220	(91) 80-227-5577	902 239 272
Canada	Italy	Sweden
1-800-835-6100	02 45 287 000	(08)	299 071
China	Japan	Switzerland
10-6235-1230	81 3 3448 4872	155 9493
Denmark	Korea	Taiwan
(44) 533 444	2-528-5299	(02)	2757-1571
Eastern Europe and	Luxembourg	Thailand

U. S.

1-800-835-6100

Canada

1-800-661-5625

Outside U.S. and Canada

Contact your local Tektronix ofﬁce for a list of local resellers.

the Middle East	400 847	2-645-4407
+44 1908 68187	Netherlands	U.K.
	Netherlands	U.K.
Finland	(040) 267 0440	(01) 908 681 707
0203 206 30		U.S.
		U.S.
		1-800-835-6100

45

Getting Help

Image 47

Contents S E R P R I N T E R Contents Description Order number Tektronix Supplies, Media, and Accessories and OptionsSupplies MediaAccessories and Options Plus Feature Set Graphics Feature SetKey Front Panel Display and MenusTo view or change front panel settings Front Panel Settings and DefaultsUsing the Button Press Menu the following message appears Menu Map of Printer SettingsUniversal Paper Tray standard Media Types and TraysMulti-Purpose Tray standard Lower Tray Assembly optionalPaper Media/Page Size Dimension TraysSupported Page Sizes and Print Area Printing Custom Media Printable AreaLetter/A4-size paper Loading Media TraysFace down Loading the Universal Paper TrayTektronix Transparencies Capacity 100 sheets Loading the Optional Transparency TraySpecialty Media Transparencies Capacity 250 sheets LetterheadCapacity 150 sheets Capacity 30 envelopes EnvelopesCapacity 50 sheets LabelsCapacity 1 sheet Tektronix Image Transfer MediaMedia Size. Then select Paper as the Media Type Other mediaPrint Settings Print Quality Modes TekColor Color Corrections PhaserMatch ICC softwareConsumables Menu Consumables LifeWaste Cartridge 20,000 pages Component Average YieldImaging Unit 12,500 pages full colorPaper Jams When a jam occursFront Panel Message Clear Jam at A, B Solution 1 Jam at aSolution 2 Jam at B Solution 3 Jam in door of the optional Lower Tray Assembly Front Panel Message Clear Jam at C, D Solution 1 Jam at CSolution 2 Jam at D Front Panel Message Clear Jam at E Consumables Usage Proﬁle Conﬁguration TroubleshootingUsing the Help Pages To print the Help PagesConsumables Date installed 12/1/98Usage Proﬁle General Information ConﬁgurationTroubleshooting with PhaserLink Software Face Down as the Output Order at the printer’s General TroubleshootingProblem Probable cause Solution Consumables Troubleshooting Print Quality ProblemsSolutions Print Quality SymptomsSymptom Prints have light vertical bands Make another print TekSMART Knowledge Base For More InformationPrinter CD-ROM Tektronix Web SiteCustomer Support Centers Online ServicesGetting Help Supplies3 3 0 4 0 0 1 V