RCA THG540 user manual General Troubleshooting, All of the lights are flashing in sequence

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Chapter 2: Additional Information

General Troubleshooting

You can correct most problems you have with your product by consulting the troubleshooting list that follows.

I can’t access the internet.

zCheck all of the connections to your cable modem.

zYour Ethernet card or USB port may not be working. Check each product’s documentation for more information.

zThe Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company.

All of the lights are flashing in sequence.

zThis means the cable modem is automatically updating its system software. Please wait for the lights to stop flashing. The updating process typically lasts less than one minute.

zDo not remove the power supply or reset the cable modem during this process.

I can’t get the modem to establish an Ethernet connection.

zEven new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it.

zCheck to see that you are using the right type of Ethernet cable.

The modem won’t register a cable connection (CABLE LINK light not on continuously).

zIf the modem is in Initialization Mode, the INTERNET light will be flashing. Call your cable company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on. (See page 3 for details.)

zThe modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than one your cable company recommends, or if the terminal connections are loose, it may not work. Check with your cable company to determine whether you’re using the correct cable.

zIf you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your cable company.

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Contents THG540 Voice Over IP Cable Modem Euro-DOCSIS compliant Important InformationProduct Information Operating InformationTable of Contents Table of Contents Accessing the Diagnostics Display through the CD-ROM Introduction Voice over IP Cable Modem FeaturesWhat’s on the CD-ROM Placing the Rubber Feet on the Cable Modem Computer RequirementsCable Modem Overview Front Panel MTA OFF Flash MTA Dhcp MTA SNMP/TFTP Rear Panel Wall Mounting What the Modem Does Relationship among the DevicesWhat the Modem Needs to Do Its Job Contact Your Local Cable Company Important Information Please verify the following with the cable companyAttaching the Cable TV Wire to the Cable Modem Connecting the Cable Modem to a Single ComputerUSB Connection to One Computer Important Connection InformationConnections and Setup Using Windows 2000 for USB Connection USB Connection Without Using the Installation WizardConnections and Setup Connections and Setup Using Windows Me for USB Connection Using Windows XP for USB Connection Connections and Setup Connections and Setup Connections and Setup Ethernet Connection to One Computer Ethernet Hub Connection Connecting More Than Two Computers to the Cable ModemTelephone or Fax Connection Activating the Cable Modem Additional Information Frequently Asked QuestionsAll of the lights are flashing in sequence General TroubleshootingCan’t get the modem to establish an Ethernet connection Don’t hear a dial tone when I use a telephone Service Information Glossary Additional Information Fore more information
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