Section 5. Troubleshooting
Note: If the Home UPS causes interference with a television while
Use the information provided in Tables 1, 2, and 3 to diagnose Home UPS problems. If the problem cannot be resolved using the information provided in this manual, contact APC Technical Support.
Problem
Home UPS fails to operate when mains power is turned on, or during a utility power failure.
Home UPS faults.
Table 3. Home UPS Troubleshooting
Cause | Corrective Action |
Disconnected battery. | Ensure batteries are connected as defined in this |
| manual. |
Power is off at the Mains. | Turn on power at the Mains. |
Home UPS HOME/AWAY | Set switch to the HOME position. |
switch in the AWAY position. |
|
Dead batteries. | Home UPS failed to charge batteries, or batteries |
| were allowed to completely discharge. Replace |
| batteries. If replacing the batteries does not fix the |
| problem, contact APC Technical Support. |
Home UPS rear panel Push to | Reset the circuit breaker by pushing it fully inward |
Reset circuit breaker has tripped. | until it stops; release the circuit breaker. |
Improper wiring installation or | Ensure wiring is as described earlier in this manual, |
loose connection. | and that all connections are secure. |
Home UPS drops the load. | Home UPS may have an internal failure. If this |
| happens, the unit can be disconnected from the mains |
| by completion of a Manual Bypass (see Manual |
| Bypass). |
Home UPS is overloaded. | Turn off some loads connected to the Home UPS |
| until the OVER LOAD LED is no longer lit |
|
|
Manual Bypass - In the event of Home UPS failure or dead battery condition, the Home UPS can be disconnected from the mains and power restored to the circuit by completing a Manual Bypass (Figure 6) of the Home UPS, as follows:
Remove the Wiring Management Kit from the Home UPS. Disconnect all wires connected at the Home UPS rear panel. Connect the wire from the Input socket to the wire from the Output socket.
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