Warranty and Service
Limited warranty | APC warrants the PDU to be free from defects in materials and |
| workmanship for a period of two years from the date of purchase. Its |
| obligation under this warranty is limited to repairing or replacing, at its |
| own sole option, any such defective products. This warranty does not |
| apply to equipment that has been damaged by accident, negligence, or |
| misapplication or has been altered or modified in any way. This |
| warranty applies only to the original purchaser. |
Warranty limitations | Except as provided herein, APC makes no warranties, express or |
| implied, including warranties of merchantability and fitness for a |
| particular purpose. Some jurisdictions do not permit limitation or |
| exclusion of implied warranties; therefore, the aforesaid limitation(s) or |
| exclusion(s) may not apply to the purchaser. |
| Except as provided above, in no event will APC be liable for direct, |
| indirect, special, incidental, or consequential damages arising out of |
| the use of this product, even if advised of the possibility of such |
| damage. |
| Specifically, APC is not liable for any costs, such as lost profits or |
| revenue, loss of equipment, loss of use of equipment, loss of software, |
| loss of data, costs of substitutes, claims by third parties, or otherwise. |
| This warranty gives you specific legal rights and you may also have |
| other rights, which vary according to jurisdiction. |
Obtaining service | To obtain support for problems with your PDU: |
| 1. Note the serial number and date of purchase. The serial number is |
| located on the bottom of the PDU. |
| 2. Contact Customer Support at a phone number located on the back |
| cover. A technician will try to help you solve the problem by |
| phone. |
| 3. If you must return the product, the technician will give you a return |
| material authorization (RMA) number. If the warranty expired, you |
| will be charged for repair or replacement. |
| 4. Pack the unit carefully. The warranty does not cover damage |
| sustained in transit. Enclose a letter with your name, address, RMA |
| number and daytime phone number; a copy of the sales receipt; |
| and a check as payment, if applicable. |
| 5. Mark the RMA number clearly on the outside of the shipping |
| carton. |
| 6. Ship by insured, prepaid carrier to the address provided by the |
| Customer Support technician. |
16 | Basic and Metered Rack Power Distribution Unit |