American Power Conversion 5000 VA user manual TROUBLESHOOTING, SERVICE, and Warranty Information

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TROUBLESHOOTING, SERVICE, AND WARRANTY INFORMATION

Use the table below to solve minor installation and operation problems. Refer to the APC Web site, www.apc.com for assistance with complex UPS problems.

 

PROBLEM AND POSSIBLE

 

 

 

SOLUTION

 

 

CAUSE

 

 

 

 

UPS WILL NOT TURN ON

 

 

 

 

Battery not connected properly.

Check that the battery connectors are fully engaged.

 

 

button not pushed.

Press the

 

 

button once to power the UPS and the connected equipment.

 

 

 

 

 

 

 

 

UPS not connected to utility

Check that the power cable from the UPS to the utility power supply is securely

power supply.

connected at both ends.

Very low or no utility voltage.

Check the utility power supply to the UPS by plugging in a table lamp. If the

 

 

 

light is very dim, have the utility voltage checked.

 

 

 

 

 

 

UPS WILL NOT TURN OFF

 

 

 

 

 

 

button not pushed.

Press the

 

 

button once to turn the UPS off.

 

 

 

Internal UPS fault.

Do not attempt to use the UPS. Unplug the UPS and have it serviced

 

 

 

immediately.

 

 

 

 

 

 

UPS BEEPS OCCASIONALLY

 

 

 

 

Normal UPS operation when

None. The UPS is protecting the connected equipment.

running on battery.

 

 

 

 

 

 

UPS DOES NOT PROVIDE EXPECTED BACKUP TIME

The UPS battery(s) are weak

Charge the battery(s). Battery modules require recharging after extended outages.

due to a recent outage or

They wear faster when put into service often or when operated at elevated

battery(s) are near the end of

temperatures. If the battery(s) are near the end of their service life, consider

their service life.

replacing the battery(s) even if the Replace Battery LED is not illuminated.

 

 

 

FRONT PANEL LEDS FLASH SEQUENTIALLY

 

The UPS has been shut down

None. The UPS will restart automatically when utility power returns.

remotely through software or an

 

 

 

 

optional accessory card.

 

 

 

 

 

 

ALL LEDS ARE OFF AND THE UPS IS PLUGGED INTO A WALL OUTLET

The UPS is shut down and the

None. The UPS will return to normal operation when the power is restored and

battery is discharged from an

the battery has a sufficient charge.

extended outage.

 

 

 

 

 

 

BYPASS AND OVERLOAD LEDS ILLUMINATE, UPS EMITS A SUSTAINED ALARM TONE

The UPS is overloaded

The connected equipment exceeds the specified “maximum load” as defined in

 

 

 

Specifications on the APC Web site, www.apc.com.

 

 

 

The alarm remains on until the overload is removed. Disconnect nonessential

 

 

 

equipment from the UPS to eliminate the overload condition.

 

 

 

 

 

 

 

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Contents APC Smart-UPSRT Page Specifications IntroductionUnpacking Wiring and Connecting the UPS Connecting the Battery Modules and Attaching the Front Bezel Normal bypass Avoid using extension cords Operation Does not affect the voltage display User Configurable Items XLJ models Connecting the EPO Emergency Power OFF Option Terminal Mode to Configure UPS Parameters VA models Page Replacing the Battery Module Disconnecting the Battery for Transport TROUBLESHOOTING, SERVICE, and Warranty Information Bypass LED Illuminates Service Limited WarrantyRegulatory Agency Approvals and Radio Frequency Warnings 200, 208, 220, 230, 240 V ModelsDeclaration of Conformity APC Worldwide Customer Support