Epson MP-4000 manual Problem Possible Cause Procedure, Ascii

Page 31

MP-4000 TH . Revision 1.2

Chapter 4

Troubleshooting

The following table describes some of the problems that may occur while using the printer. For every problem there is a possible cause and a suggested procedure to solve the problem.

 

Problem

 

Possible Cause

 

 

 

 

 

Procedure

 

 

 

 

 

There is no power in the

 

Check

if there

is

a central switch for

the room /

 

 

 

 

outlets. Connect any other equipment to the outlet

 

 

 

electric outlet.

 

 

 

 

 

to check its operation.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The printer does not turn on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Possible problem with the

 

Turn

off

the

printer;

check

the

power

cord

 

 

 

 

 

 

 

power cord – it may be

 

 

 

 

 

continuity

and

a

perfect

connection between

the

 

 

 

broken or not well connected

 

 

 

 

 

printer and the electric outlet.

 

 

 

 

 

 

to the printer and / or outlet.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The communication cable has

 

Check for a good connection between the printer

 

 

 

one or more lines with faulty

 

 

 

 

 

and the host or change the communication cable.

 

 

 

connections / broken wires.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The programming sequences can be checked in the

 

The printer does not respond

 

 

 

dump mode. Put the printer in dump mode and run

 

 

 

 

your application

again. The printer will show

the

 

to the commands.

 

 

 

 

 

Wrong programming

 

hexadecimal and

ASCII

codes

of all

bytes being

 

 

 

 

 

 

 

 

received from the host.

 

 

 

 

 

 

 

sequences.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the command set that the printer are

 

 

 

 

 

configured.

 

 

 

 

 

 

 

 

 

 

 

You can configure to Bematech or ESC/POSTM.

 

 

 

 

The communication cable has

 

Check for a good connection between the printer

 

 

 

one or more lines with faulty

 

 

 

 

 

and the host or change the communication cable.

 

 

 

connections / broken wires.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The pin layout does not follow

 

Check if the adopted pin layout complies with the

 

 

 

 

protocol being

used for data transmission. Cables

 

 

 

the correct protocol.

 

 

Communication is faulty.

 

 

and Dip switches.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the baud rate set in the printer is different from

 

 

 

The baud rate is incorrectly

 

the host’s baud rate, the printer will print random

 

 

 

 

characters

or not print at all. Check

carefully

the

 

 

 

set.

 

 

 

 

 

host’s serial baud rate configuration as well as the

 

 

 

 

 

 

 

 

 

 

printer’s Dip switches settings.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the LED Table at chapter 3.

 

 

 

 

 

The printer informs you its

 

A yellow light means an error that you can fix

 

 

The LEDs are blinking.

 

 

easily.

 

 

 

 

 

 

 

 

 

 

status

 

 

 

 

 

 

 

 

 

 

 

 

 

Generally a red light means that you have to call

 

 

 

 

 

 

 

 

 

 

for assistance.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Paper dust and paper residues

 

 

 

 

 

 

 

 

 

 

 

 

 

on the print head can

 

Clean the print head as described at chapter 3.

 

 

 

 

influence printing quality

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Poor printing.

 

 

 

You can configure the print density to Normal,

 

 

 

Wrong print density

 

Strong, Very

Strong, Very Weak or

Weak Print

 

 

 

 

Density.

 

 

 

 

 

 

 

 

 

 

configuration

 

 

 

 

 

 

 

 

 

 

 

 

This configuration is very important when you use

 

 

 

 

 

 

 

 

 

 

different paper thicknesses.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

31

Image 31
Contents Page Page Contents Chapter Troubleshooting How this manual is organized? Where to find more informationPreface Who should read this manual?RoHS FCC Compliance StatementDisposal and Recycling Information End of Life Disposal NOM-019-SCFI-1998End of Life Disposal Safety InformationSafety Labels Protection FeaturesIntroduction Product OverviewDescription of Models Product CharacteristicsSoftware and Drivers Typical ApplicationsOptional Items and Accessories Installing Plugging in the Power Adapter Inserting or Changing the Paper Roll Turn on Your ProductCash Drawer Connection Connecting the Communication CablesConnection of the communication Interface boards Language Configuration ConfiguringPaper Width mm Print Width mm Print Density ConfigurationNear End Paper Sensor Configuration Paper Width / Print Width ConfigurationCommand Set Configuration Adjusting the Paper WidthPrint Mode Configuration Dip Switches Communication Interface ConfigurationInserting or Changing the Communication Interface On DIP Cable Connection Pin Signal Direction DescriptionSignal SPP Parallel Interface SpecificationEthernet Interface Specification USB Interface SpecificationPino Sinal RCT GND Pin SignalDrawer type Others A-C Bematech/Epson B-D Cash Drawer InterfaceKeyboard User InterfaceLEDs Operation Modes Normal ModeSelf Test Mode Configuration Mode For Configuration Mode go to chapterSpooler Drivers Dump ModePreventive Maintenance Software Drivers API DriversSensors External CleaningCutter Ascii Problem Possible Cause ProcedureIf this doesn’t solve the problem, please don’t try to Characteristics Specification Page

MP-4000 specifications

The Epson MP-4000 is a versatile and high-performance multipurpose printer designed to meet the needs of both businesses and home offices. Renowned for its reliability and print quality, the MP-4000 offers a range of features that make it an attractive option for users who require both efficiency and versatility in their printing tasks.

One of the standout features of the Epson MP-4000 is its exceptional print resolution. With a maximum resolution of up to 4800 x 1200 dpi, this printer produces crisp, vibrant images and sharp text documents, making it suitable for a wide variety of printing applications, from professional presentations to everyday office documents.

The MP-4000 utilizes Epson's advanced PrecisionCore technology, which enables high-speed printing without sacrificing quality. This state-of-the-art technology allows the printer to produce high-quality prints at a rapid pace, making it ideal for busy work environments where time is of the essence. Users can expect fast print speeds of up to 25 pages per minute for black and white documents, significantly reducing wait times and increasing productivity.

Another key feature of the MP-4000 is its ability to handle multiple media types and sizes. Whether users need to print on standard letter-size paper, envelopes, or specialized media such as glossy photo paper, the MP-4000 can accommodate various formats, providing flexibility for diverse printing projects. Its automatic duplexing capability further enhances productivity by allowing double-sided printing, saving both time and paper.

The user-friendly design of the Epson MP-4000 is also worth noting. An intuitive control panel and easy-to-navigate menu system simplify the printing process, making it accessible to users of all skill levels. Additionally, the printer supports various connectivity options, including USB and wireless printing, allowing for seamless integration into any office setup.

In terms of durability and functionality, the Epson MP-4000 is built to withstand the rigors of daily use. Its robust construction ensures longevity, while its low maintenance requirements mean users can focus on their work rather than worrying about printer upkeep.

In conclusion, the Epson MP-4000 is a reliable and efficient multipurpose printer that caters to diverse printing needs. With its high print quality, rapid print speeds, versatile media handling, user-friendly design, and durability, it is an excellent choice for anyone seeking an impactful printing solution for both professional and personal use.