Panasonic PV-HS2000 operating instructions Troubleshooting, Problem, Solution

Troubleshooting

Please note that the Panasonic Web site at www.panasonic.com is also a great place to ask operational and troubleshooting questions. If, after reading the troubleshooting information on our Web site and in this manual, you find you still have unanswered questions, please contact Technical Support by phone at 1-888-843-9788.

PROBLEM	SOLUTION
When attempting to connect to the	• Confirm that there is no dial tone on the line by hooking up a phone
ReplayTV Service in Setup, I get one	to it and listening for the dial tone.
of the following error messages: “no	• If you have call waiting, confirm that it has been disabled by
dial tone,” “modem timed out,” “no
	entering the correct telephone prefix number in Setup. Contact your
response from modem,” or “network
	phone company to obtain the correct dialing prefix information.
connection error.”
	• The Hard Disk Recorder cannot connect to the ReplayTV Service if
	your phone line has a stutter dial tone. If you have a message
	service that enables a stutter dial tone when you have messages,
	you will need to delete/save all of your messages in order to
	disable the stutter dial tone.
	• Confirm that the line that you are dialing out on is an analog line.
	• Remove the AC (power) cable from the rear of the Hard Disk
	Recorder. Wait 15 seconds, then re-attach the AC cable (the Hard
	Disk Recorder will reboot itself). Once the Hard Disk Recorder has
	rebooted, press the POWER button on the Hard Disk Recorder
	remote control to exit standby mode. Proceed as instructed by the
	on-screen instructions.
The Hard Disk Recorder is connected	• Confirm that the correct line input is selected on your TV.
to my TV, but I don’t see the Hard Disk	• Confirm that the Hard Disk Recorder is not in “standby mode” by
Recorder introduction screen.
	pressing the POWER button on the remote control. Verify that the
	green POWER light on the unit is illuminated.
	• If you are using an A/V receiver in your setup, verify that the input
	source is the same as the output source going to your television.
	For example, if you are using an S-Video output on the Hard Disk
	Recorder going to an A/V receiver, you will need to output an S-
	Video signal from your A/V receiver to your TV. This is a limitation of
	most A/V receivers.
When setting up my Hard Disk	• Contact the Panasonic Technical Support department by phone at
Recorder, the correct cable company	1-888-843-9788. Please provide the following information: 1)
does not appear as a menu item in	Complex name (if applicable), 2) Community, 3) State, 4) Cable
Setup.	Provider Name, 5) Cable Provider contact information, and 6)
	Problem description. In most cases, the correct information can be
	added to the ReplayTV Service database within 48 hours.
When entering my phone number in	• This is correct! The Hard Disk Recorder only needs the first 6 digits
Setup, I am only able to enter the first	of your phone number. The last four (4) numbers will appear as
6 digits.	follows: XXXX
The red light on the Hard Disk	• Replace the batteries in the remote control with 2 new AA alkaline
Recorder remote does not blink when	batteries.
I press a button on the remote control.
The Hard Disk Recorder remote	• Make sure you’re pointing the Hard Disk Recorder remote control
control does not operate my home	directly at the component, and that there is nothing blocking the
entertainment components, or is not	path of the infrared signal between the remote control and the unit.
performing commands properly.	If that doesn’t work, try all of the codes listed for your brand of home
	entertainment component in the “Code Numbers For Your
	Components” section of this guide. Many setup codes may allow for
	partial functionality, however, only one code will operate your home
	entertainment component correctly. Make sure that all of the
	components you are setting up can be operated with an infrared
	remote control.

50