Barco 12X8, 32X32 Contact Information, This Appendix, Warranty, Return Material Authorization RMA

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CONTACT INFORMATION

In This Appendix

The following topics are discussed in this Appendix:

Warranty

Return Material Authorization (RMA)

Contact Information

Warranty

All video products are designed and tested to the highest quality standards and are backed by a full 3-year parts and labor warranty. Warranties are effective upon delivery date to customer and are non-transferable. Barco warranties are only valid to the original purchaser/owner. Warranty related repairs include parts and labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse (drop/crush), and/or other unusual damages.

The customer shall pay shipping charges when unit is returned for repair. Barco will cover shipping charges for return shipments to customers.

Return Material Authorization (RMA)

In the unlikely event that a product is required to return for repair, please call the following number and ask for a Sales Engineer to receive a Return Merchandise Authorization number (RMA).

(888) 414-7226

RMA Conditions are listed below:

Prior to returning any item, you must receive a Return Merchandise Authorization (RMA) number. All RMA numbers must appear on their return-shipping label.

RMA numbers are valid for ten (10) days from issue date.

All shipping and insurance charges on all RMAs must be prepaid by the customer

Contact Information

Barco, Inc.

11101 Trade Center Drive

Rancho Cordova, California 95670

USA

Phone: (916) 859-2500

Fax: (916) 859-2515

Website: www.barco.com

Sales Contact Information

Direct: (916) 859-2505

Toll Free: (888) 414-7226

E-mail: folsomsales@barco.com

Barco N.V.

Noordlaan 5

8520 Kuurne

BELGIUM

Phone: +32 56.36.82.11

Fax: +32 56.35.16.51

Website: www.barco.com

Technical Support Information

Tech Line: (866) 374-7878 — 24 hours per day, 7 days per week

E-mail: folsomsupport@barco.com

MatrixPRO- II

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Contents MatrixPRO MatrixPRO This Appendix WarrantyReturn Material Authorization RMA Contact InformationTrademarks CopyrightCompany Address Grounding the Product Power SourceUse the Proper Power Cord Do Not Remove Covers or PanelsVorsicht AvertissementChange History Table of Contents Specifications Updating Software Installing the Legend Label Assembly Setup ModeOperating Mode SCREENPRO-II/SCREENPRO-II Controller SetupIntroduction Features ApplicationsSerial and IP Control Application Examples Native Mode Application Split Mode ApplicationEnvironment InstallationWiring Detail for MatrixPRO-II Models with Audio Option RS-232 Remote Host Port Cabling DB9 RJ-45 LAN Interface CablingMute Trim LCD Display Menu TreeUnderstanding the LCD Display LED Indicator Lamp BehaviorFront and Rear Panel Views Installing the Legend Label Assembly Input Number Setup ModeMain Setup Menu Input Setup MenuAudio Type Input TrimVideo Type Cable Length Input Output Setup Menu RGB DelaySync EQU Video Type System Setup Menu Tech SupportSET Time Date Set time and date screen looks like this AMX Duet Duet TCPIP/IP SetupPreset Setup Menu LCD Appearance SetupDelay Time Screen for the preset setup will look like this Selected Preset Output Number SVD Main Operating Operating ModeVolume Handling Audio Level Output Executing Presets Main Setups Menu Factory ResetConfiguring the ScreenPRO-II Setting Up the ScreenPRO-II ControllerMatrixPRO MatrixPRO MatrixPRO Rgbhv Only SpecificationsMatrixPRO Software Update Overview Hardware RequirementsDownloading Software Via Web Site Updating MatrixPRO-II Software MatrixPRO MatrixPRO MatrixPRO MatrixPRO MatrixPRO MatrixPRO MatrixPRO MatrixPRO