Siemens SS2604 manual Technical Support

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Appendix C

Technical Support

Before contacting technical support, please refer to the previous Troubleshooting information. If you are still unable to resolve the problem, be prepared to provide the following information:

•Model number (SS2604)

•Date of purchase or installation

•Description of problem

SpeedStream Technical Support Services are available 24 hours a day, 7 days a week via the web, e-mail and telephone.

Visit our website at www.SpeedStream.com for the latest product information and support knowledge base.

Contact SpeedStream Support via e-mail at: Support@SpeedStream.com

Telephone Support for North America only: 877-823-6722

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Contents SpeedStream Table of Contents SpeedStream 4-Port DSL/Cable Router Overview General Problems Internet Access PrintingInternet Access Features Features of the DSL/Cable RouterIntroduction Configuration & Management LAN FeaturesAdvanced Internet Functions Physical Details Package ContentsRear Panel Power port LAN connectors10BaseT 10/100BaseTProcedure InstallationChoose an Installation Site RequirementsConnect WAN Cable Power UpConnect Printer Cable Check the LEDsOverview SetupTo Do this Refer to Connecting to the DSL/Cable Router Configuration ProgramUsing UPnP Using your Web BrowserIf you cant connect Cable Modems Setup WizardData Details Check Other Modems e.g. Satellite Broadband DSL ModemsConnection Details Data Required Type Dynamic -Your IPNavigation & Data Input Home ScreenData LAN Screen LAN ScreenButtons Using another Dhcp Server Using the DSL/Cable Routers Dhcp ServerTo Configure your PCs to use Dhcp What Dhcp DoesPassword Dialog Password ScreenTCP/IP Settings Overview PC ConfigurationWindows Clients Using Dhcp Checking TCP/IP Settings Windows 9x/MeUsing Specify an IP Address Gateway Tab Win 95/98 Windows NT4.0 TCP/IP Checking TCP/IP Settings Windows NT4.0Specify an IP Address Obtain an IP address from a Dhcp ServerWindows NT4.0 Add Gateway Windows NT4.0 DNS Network Configuration Win Checking TCP/IP Settings WindowsTCP/IP Properties Win Using a fixed IP Address Use the following IP AddressNetwork Configuration Windows XP Checking TCP/IP Settings Windows XPTCP/IP Properties Windows XP Accessing AOL Internet AccessFor Windows 9x/2000 For Windows XPPrint Port Driver Setup Printer Setup for WindowsPort Options ManagementBanner PortRetry IntervalLPD/LPR Printing Windows NT 4.0 Server ConfigurationAdding the Printer Windows 2000 Server ConfigurationWindows 2000 Select Port Client PC Setup for LPD/LPR PrintingMacintosh Clients Printing Setup on LinuxLinux Clients Fixed IP AddressOther Unix Systems Printing SetupField Data Example Operation Operation and StatusData Status Screen Status ScreenInternet Printer SystemData PPPoE Status Screen Connection Status PPPoEConnection Connection LogMessage Description Connection Log MessagesData Pptp Status Screen Connection Status PptpPptp Status New messages Connection Details Fixed/Dynamic IP Address Default GatewayData Connection Details Screen DNS IP AddressButton will display Release/RenewRelease RenewAdvanced Internet Screen Advanced FeaturesICQ Conferencing & TelephonySpecial Applications Screen Special ApplicationsConferencing & Telephony Select an ApplicationData Special Applications Screen Using a Special ApplicationURL Filter Screen URL FilterData URL Filter Screen Filter StringsDelete/Delete All Add Filter StringAdd IP Address seen by Internet Users Virtual ServersData Virtual Servers Screen Virtual Servers ScreenServers PropertiesDefining your own Virtual Servers View all Settings of all Servers Connecting to the Virtual ServersService works as follows Dynamic DNSDynamic DNS Screen Ddns ServiceData Dynamic DNS Screen Ddns DataData Remote Management Screen Remote ManagementTo connect from a remote PC via the Internet Remote ManagementAccess Control Log Access ControlTo use this feature OverviewData Access Control Screen Access Control ScreenAccess Rights GroupServices Group Members Group Members ScreenData Services Screen Services ScreenAvailable Services Add New ServiceTo perform the Firmware Upgrade Firmware UpgradeNetwork Clients Advanced ConfigurationPrinter Data Network Clients Screen Network Clients ScreenNetwork Clients Known PCsGenerate Report Options Backup DNSData Options Screen UPnPAllow Internet access to be disabled Logical Printers Printer PortMAC Address Screen MAC AddressData MAC address Screen Routing Using this ScreenRouting Screen Static Routing TableStatic Routing Data Routing ScreenLocal Router Configuring Other Routers on your LANOther Routers on the Local LAN For Router Bs Default Route For Router As Default RouteStatic Routing Example For the DSL/Cable Routers Routing TableData Security Screen SecurityFirewall Respond to Icmp PingIcmp ping General Problems TroubleshootingInternet Access Printing To remove an existing printer port installationAppendix a Troubleshooting DSL/Cable Router User Guide SpeedStream 4-Port DSL/Cable Router SpecificationsTechnical Support