Dell WLD15 manual

Page 32

Symptoms

Suggested solutions

 

 

3. The video on the attached monitor is not

• Make sure the Intel HD Graphics is installed in

displaying as an extended monitor.

the Windows Device Manager.

 

• Open the Intel HD Graphics Control Panel and

 

go to Multiple Displays control to set the

 

display to the extended mode.

 

 

4. The audio connector is not functioning or there

• Ensure the correct playback device is selected

is a lag in the audio.

in the laptop.

 

• The most likely cause of audio output

 

problems on the docking station is a bad

 

audio-out connector. First try powering off and

 

then powering on the docking station. If that

 

fails, try to re-plug in the audio cable to the

 

docking station from the external speaker

 

output.

 

• Make sure the laptop is stationed closer to the

 

docking station to avoid audio lag. Also, please

 

update to the latest audio drivers.

 

 

5. The USB ports are not functioning on the

• Make sure the laptop is connected with the

docking station.

docking station. Try to disconnect and

 

reconnect again with the docking station.

 

• Check the USB ports. Try plugging the USB

 

device into another port.

 

• Please check if the plugged device is shown in

 

the Windows Device Manager.

 

 

6. The HDCP content is not displayed on the

• Wireless docking station does not support

attached monitor.

HDCP content

 

 

7. The LAN port is not functioning.

• Make sure the Ethernet cable connections are

 

secured at the firewall and the hub or

 

workstation.

 

• Make sure the Realtek Gigabit Ethernet

 

controller is installed in the Windows Device

 

Manager.

 

• Please re-install the Realtek Ethernet Driver or

 

Dell Wireless Docking Software from Dell.com/

 

support.

 

 

8. The Wireless Dock Manager is not loading.

• Make sure the Intel Wireless Dock Manager is

 

installed in the laptop or search for Intel

 

Wireless Dock Manager program.

 

• Device Manager should show Network

 

Adapters –

 

– Intel Tri-Band Wireless-AC 17625

 

• Device manager should show: Intel Wireless

 

Gigabit 17625 Drivers -

 

– Intel Wireless Gigabit 17625 Device Driver

 

– Intel Wireless Gigabit 17625 User Mode

 

Driver

 

• Re-install the Dell Wireless Docking Software

 

Pack from Dell.com/support.

 

 

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Contents WLD15 Page Contents Package Contents IntroductionSafety, Environmental, and Regulatory Information Identifying Parts and Features Identifying Parts and FeaturesPairing/Connect/Disconnect button Reset Button Hardware RequirementsQuick Setup of Hardware AC AdapterLED Status Indicators Power Adapter LEDDocking Status Indicator Pairing/Connect/Disconnect ButtonPage Re-setting the Dell Wireless Docking Station WLD15 ResetPage Connecting to the Intel Wireless Dock Manager Launch the Intel Wireless Dock ManagerSelect the dock you want to connect to Confirm and press the connection button Choose No to not connect automatically Selecting Public always requires the WPS pairing Configuring the Intel HD Graphics Utility If connecting two displays, follow these stepsClick Display and select Multiple Displays If connecting three displays, follow these steps Display ModeYour monitors model numbers will be displayed Intel HD Graphics Control Panel appears Select Display Click Apply Dell Wireless Docking Station Software Update InstallPreparing the install Click yes to enable WiGig Successful Updating in progress Troubleshooting the Dell Wireless Docking Station WLD15 Symptoms and SolutionsPage Page Technical specifications Product SpecificationsDisplay Resolution Table
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