Symptoms and Solutions

Troubleshooting the Dell Wireless Docking Station WLD15

Symptoms	Suggested solutions

1. No video on the monitors attached to the HDMI,	• Make sure the laptop is connected with the
miniDP port, or the VGA port on the wireless	docking station to disconnect and reconnect
docking station.	to the docking station.
	• Make sure that the video cable attached to the
	panel is tightly secured to the video port in the
	docking station and that the monitor’s display
	output setting is set to the correct output.
	• This may be due to the monitor(s) supporting
	higher resolutions than the WiGig connection
	is able to support. In the Intel Graphics Control
	Panel, under General Settings, ensure that the
	resolution is set to 1920 x 1200 or 1920 x 1080
	at 59 Hz or 60 Hz for both the monitors.
	• If only one monitor is shown, while the other is
	not, go to the Intel Graphics Control Panel, and
	under Multiple Displays, select the output for
	the second monitor.
	• If three displays are plugged into the docking
	station, then the docking station will only
	support a maximum of two external monitors.
	Please refer to section in this User Guide which
	describes how to select and activate the
	desired monitors.
	• If your monitor is connected to a docking
	station, then the video output on your laptop
	may be disabled. Consult your laptop’s user
	manual or contact your laptop manufacturer
	for assistance on enabling this feature.

2. The video on the attached monitor is distorted	• Make sure the video cable attached to the
or flickering.	panel is tightly secured to the video port in the
	docking station.
	• When the monitor is distorted or flickering,
	please reset your monitor to restore it to its
	original settings. You can reset the monitor by
	pressing the Menu button on the monitor itself,
	and selecting Restore Factory Settings. Or
	disconnect the monitor from your docking
	station and power off and on in order to reset.