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Cisco Systems IP Phone 8941 and 8945 manual FAQs and Troubleshooting, Warranty, Index

Models: IP Phone 8941 and 8945

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Access Plugins 81

FAQs and Troubleshooting 83

Frequently Asked Questions 83

Troubleshooting Tips 85

Personal Directory 86

User Options 86

Product Safety, Security, Accessibility, and Related Information 87

Safety and Performance Information 87

Power Outage 87

External Devices 87

Bluetooth Wireless Headset Performance 88

FCC Compliance Statements 88

FCC Part 15.21 Statement 88

FCC RF Radiation Exposure Statement 88

FCC Receivers and Class B Digital Statement 89

Cisco Product Security 89

Accessibility Features 89

Additional Information 90

Warranty 111

Cisco One-Year Limited Hardware Warranty Terms 111

Index 1

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems IP Phone 8941 and 8945 manual FAQs and Troubleshooting, Warranty, Index

Contents

Americas Headquarters For Cisco Unified IP Phone 8941 andCisco Systems, Inc 170 West Tasman Drive San Jose, CA 800 553-NETS 6387 Fax 408Page Contents Your PhoneApplications Accessories Camera SettingsClear Call History ContactsCall Pickup Answer a Call Using Group Pickup and a Group Pickup NumberAgent Greeting Auto Answer with Your HeadsetHold Reversion Fast DialIntercom Line StatusPlus Dialing Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry Assign a Feature Button for Personal Address BookSubscribe to a Service Change Your PINProduct Safety, Security, Accessibility, and Related Information FAQs and TroubleshootingWarranty IndexOL-23119-01 Your Phone Cisco Unified IP PhonePhone Connections AC power wall plug optional AC-to-DC power supply optional802.3af and 802.3at power enabled DC adapter port DC48VInsert the curved connectors into the lower slots FootstandLift the footstand until the connectors snap into the upper slots Your PhoneButtons and Hardware Video Camera Headset button Phone with a Single Line Phone ScreenPhone with Multiple Lines Primary line label Handset Rest Power-Save ModeCisco Unified IP Phone Phone ConnectionsYour Phone AC power wall plug optional AC-to-DC power supply optionalpower enabled DC adapter port DC48VYour Phone BluetoothLift the footstand until the connectors Insert the curved connectors into theFootstand lower slotsButtons and Hardware Video Camera Headset button Phone with a Single Line Phone ScreenOL-23119-01 236998Phone with Multiple Lines Primary line label Handset Rest Power-Save ModeOL-23119-01 Applications Phone ApplicationsCall History View Call History View Call Record DetailsFilter Call History Edit Number From Call History Dial From Call HistoryClear Call History Delete Call Record From Call HistoryRingtones PreferencesBrightness Adjust the BrightnessBluetooth Camera SettingsEnable Auto Transmit Video Adjust BrightnessView Accessories List AccessoriesView Accessory Details Turn On BluetoothAdd Bluetooth Accessory Set Up Wideband for Analog Headset3. Select Add Bluetooth Accessory Before You BeginDelete Bluetooth Accessory Administrator SettingsConnect Bluetooth Accessory Disconnect Bluetooth AccessoryIP Address Host Name Active Load Last Upgrade Active Server View Phone InformationStand-by Server 1. Press the Applications buttonOL-23119-01 Phone Contacts ContactsCorporate Directory Search for and Dial a ContactSearch for and Dial a Contact While on a Call Personal DirectoryPersonal Directory Options Related TopicsAdd a Personal Directory Entry Sign In and Out of Personal DirectorySearch for an Entry in Personal Directory 2. Sign in to Personal DirectoryDial a Number from Personal Directory Fast-Dial Codes with Personal DirectoryDelete a Personal Directory Entry Edit a Personal Directory EntryAssign a Fast-Dial Code to a Personal Directory Entry Place a Call Using a Fast-Dial CodeDelete a Fast-Dial Code 3. Select Personal Address BookOL-23119-01 Voice Messages MessagesPersonalize Your Voicemail Check for Voice MessagesChange the Voice Message Indicator Setting Per Line, page Listen to Voice MessagesFeature Buttons and Softkeys Calling FeaturesFeature FeatureAnswer Agent GreetingFeature FeatureBarge Auto AnswerCall Back Answer Your Oldest Call FirstCall Forward All Set up a Call Back NotificationSet Up Call Forwarding Per Line, page Related TopicsForward Calls on Your Phone Call ParkRelated Topics Line Status, pagePark and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call ParkPark and Retrieve a Call Using Manual Directed Call Park Call Pickup Line Status Indicators, pageRelated Topics Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other PickupConference Call WaitingRespond to a Call Waiting Notification Add Another Party to Your Call to Create a ConferenceSwap Between Calls Before Completing a Conference Join Calls Together in a ConferenceView Conference Participants Remove Conference ParticipantsDo Not Disturb DivertDivert a Call Related TopicsExtension Mobility Enable Extension MobilityFast Dial Turn DND On and OffPlace a Call with a Fast-Dial Button HoldHold and Resume a Call Swap Between Holding and Active CallsHunt Groups Hold ReversionDetermine if a Shared Line is on Hold Remote HoldIntercom Place a Dedicated Intercom CallPlace a Dialable Intercom Call Line Status Line Status IndicatorsReceive an Intercom Call IndicatorMeet Me Malicious Call IdentificationTrace a Suspicious Call Host a Meet-Me ConferenceJoin a Meet-Me Conference Mobile ConnectCreate an Access List, page Add a New Remote Destination, page Related TopicsHand Off an In-Progress Call From a Mobile Phone to Your Desk Phone MuteSwitch an In-Progress Call on Your Desk Phone to a Mobile Phone Switch an In-Progress Call From a Mobile Phone to Your Desk PhonePlus Dialing On-hook DialingMute Your Phone Mute Your VideoPrivacy Enable Privacy on a Shared LineQuality Reporting Tool Dialing an International NumberRedial Report Problems on Your PhoneSecure and Nonsecure Indication Tone Redial a NumberShared Lines Silent Monitoring and RecordingSpeed Dial Place a Call with a Speed-Dial Button TransferPlace a Call with a Speed-Dial Code Use a Speed-Dial Code On HookTransfer a Call to Another Number Web DialerSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco DirectorySet Up, View, or Change Web Dialer Preferences Use Web Dialer with Another Online Corporate DirectoryApplications button Phone Information Sign Out of Web Dialer Calling FeaturesSelect the Sign Out icon in the Make Call or Hang Up page OL-23119-01 User Options Web Pages User OptionsSign In and Out of User Options Web Pages Related TopicsSelect a Device From the User Options Web Pages DeviceCustomize Do Not Disturb Options Related TopicsSet Up Call Forwarding Per Line Line SettingsChange the Voice Message Indicator Setting Per Line 3. Select Line SettingsChange the Ring Settings Per Line Change the Audible Voice Message Indicator Setting Per LineChange or Create a Line Text Label for Your Phone Display 3. Select Line SettingsSet Up Speed-Dial Buttons Phone ServicesSet Up Speed-Dial Codes Speed Dial on the WebSearch for Services Subscribe to a ServiceChange or End Services Change a Service NameChange Your Browser Password User SettingsChange Your PIN Change the Language for Your User Options Web PagesPersonal Address Book DirectoryChange the Language for Your Phone Display Add a New PAB EntryFast Dials Assign a Feature Button for Personal Address BookEdit a Personal Directory Entry Delete a Personal Directory EntryAssign a Fast Dial Code to a Phone Number Without Using a PAB Entry Assign a Feature Button for Fast DialAssign a Fast Dial Code to a PAB Entry Search for a Fast Dial EntryAdd a New Remote Destination Mobility SettingsDelete a PAB Entry 3. Select Delete SelectedCreate an Access List Plugins Access PluginsOL-23119-01 Frequently Asked Questions FAQs and TroubleshootingQ. How do I redirect an incoming call when I am on a call? Q. Why do the softkeys keep changing?Q. How do I connect two calls and then drop from the line myself? Q. How do I exit from a running application?Q. What does the Swap softkey do? Q. How can I combine two calls on hold into a single conference call?Problem Hold button does not resume a held call Troubleshooting TipsQ. Not all calls present video on my phone. Why not? Q. What happens to video when I put a call on hold?Problem Missing the All Calls button User OptionsProblem Cannot sign in to Personal Directory Problem Cannot access User Options web pagesPower Outage Safety and Performance InformationExternal Devices Product Safety, Security, Accessibility, and Related InformationFCC Compliance Statements Bluetooth Wireless Headset PerformanceFCC Part 15.21 Statement FCC RF Radiation Exposure StatementAccessibility Features Cisco Product SecurityFCC Receivers and Class B Digital Statement Licensing information Additional InformationCisco international websites OL-23119-01Cisco One-Year Limited Hardware Warranty Terms WarrantyOL-23119-01 Index Page Page Page Page Page Page OL-23119-01 Page Asia Pacific Headquarters Americas HeadquartersEurope Headquarters Cisco Systems, Inc