FAQs and Troubleshooting | Cisco Systems IP Phone 8941 and 8945

Access Plugins 81

FAQs and Troubleshooting 83

Frequently Asked Questions 83

Troubleshooting Tips 85

Personal Directory 86

User Options 86

Product Safety, Security, Accessibility, and Related Information 87

Safety and Performance Information 87

Power Outage 87

External Devices 87

Bluetooth Wireless Headset Performance 88

FCC Compliance Statements 88

FCC Part 15.21 Statement 88

FCC RF Radiation Exposure Statement 88

FCC Receivers and Class B Digital Statement 89

Cisco Product Security 89

Accessibility Features 89

Additional Information 90

Warranty 111

Cisco One-Year Limited Hardware Warranty Terms 111

Index 1

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

7

Image 9

Cisco Systems IP Phone 8941 and 8945 manual FAQs and Troubleshooting

Contents

For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Phone Connections Cisco Unified IP Phone AUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone with a Single Line Phone Screen Phone with Multiple Lines Your Phone Handset Rest Power-Save Mode Cisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Call History Phone Applications View Call History View Call Record DetailsFilter Call History Edit Number From Call History Dial From Call HistoryClear Call History Delete Call Record From Call History Preferences RingtonesBrightness Bluetooth Camera SettingsSelect Camera Settings Auto Transmit Video option Select Camera Settings Brightness option Select Brightness View Accessories List AccessoriesView Accessory Details Select Bluetooth Set Up Wideband for Analog Headset Add Bluetooth AccessorySelect Add Bluetooth Accessory Delete Bluetooth Accessory Administrator SettingsConnect Bluetooth Accessory Disconnect Bluetooth Accessory View Phone Information OL-23119-01 Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal Directory Select Personal Address Book Sign in to Personal Directory Dial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Feature Buttons and Softkeys Calling Features Answer Agent Greeting Auto Answer BargeCall Back Call Forward All Set up a Call Back Notification Forward Calls on Your Phone Call Park Park and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call ParkPark and Retrieve a Call Using Manual Directed Call Park Call Pickup Line Status Indicators, Answer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using PickupAnswer a Call Using Group Pickup and a Phone Number Answer a Call Using Other Pickup Conference Call WaitingRespond to a Call Waiting Notification Add Another Party to Your Call to Create a Conference Swap Between Calls Before Completing a Conference Join Calls Together in a ConferenceView Conference Participants Remove Conference Participants Divert Do Not DisturbDivert a Call Extension Mobility Enable Extension MobilityFast Dial Turn DND On and Off Place a Call with a Fast-Dial Button HoldHold and Resume a Call Swap Between Holding and Active Calls Hunt Groups Hold Reversion Intercom Place a Dedicated Intercom CallPlace a Dialable Intercom Call Line Status Indicators Line StatusReceive an Intercom Call Meet Me Malicious Call IdentificationTrace a Suspicious Call Host a Meet-Me Conference Join a Meet-Me Conference Mobile Connect Select Send call to mobile Mute Plus Dialing On-hook DialingMute Your Phone Mute Your Video Privacy Enable Privacy on a Shared LineQuality Reporting Tool Dialing an International Number Redial Report Problems on Your PhoneSecure and Nonsecure Indication Tone Redial a Number Shared Lines Silent Monitoring and RecordingSpeed Dial Place a Call with a Speed-Dial Button TransferPlace a Call with a Speed-Dial Code Use a Speed-Dial Code On Hook Transfer a Call to Another Number Web DialerSwap Between Calls Before Completing a Transfer Use Web Dialer with Cisco Directory Set Up, View, or Change Web Dialer Preferences Use Web Dialer with Another Online Corporate DirectoryApplications button Phone Information Select the Sign Out icon in the Make Call or Hang Up Sign Out of Web Dialer OL-23119-01 Sign In and Out of User Options Web Pages User Options Web Pages Device Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Set Up Call Forwarding Per Line Line SettingsChange the Voice Message Indicator Setting Per Line Select Line Settings Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Set Up Speed-Dial Buttons Phone ServicesSet Up Speed-Dial Codes Speed Dial on the Web Search for Services Subscribe to a ServiceChange or End Services Change a Service Name Change Your Browser Password User SettingsChange Your PIN Change the Language for Your User Options Web Pages Personal Address Book DirectoryChange the Language for Your Phone Display Add a New PAB Entry Select Service URL Assign a Feature Button for Personal Address BookFast Dials Edit a Personal Directory Entry Assign a Fast Dial Code to a PAB Entry Assign a Feature Button for Fast DialSearch for a Fast Dial Entry Edit a Fast Dial Phone Number Mobility Settings Add a New Remote DestinationDelete a PAB Entry Create an Access List Plugins Access Plugins OL-23119-01 How do I redirect an incoming call when I am on a call? Frequently Asked QuestionsWhy do the softkeys keep changing? How can I resume a call that is on hold? What does the Swap softkey do? How do I exit from a running application? Not all calls present video on my phone. Why not? Troubleshooting TipsWhat happens to video when I put a call on hold? Possible Cause User Options Solution Safety and Performance Information Power OutageExternal Devices FCC Compliance Statements Bluetooth Wireless Headset PerformanceFCC Part 15.21 Statement FCC RF Radiation Exposure Statement Accessibility Features Cisco Product SecurityFCC Receivers and Class B Digital Statement Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty 112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01