Cisco Systems IP Phone 8941 and 8945 manual FAQs and Troubleshooting, Frequently Asked Questions

FAQs and Troubleshooting

Frequently Asked Questions

Q. How do I redirect an incoming call when I am on a call?

A. To redirect an incoming (ringing) call while on another call, use the Navigation pad to highlight the incoming call, and then press the Divert softkey. (Otherwise pressing the Divert softkey will redirect the current, active call.)

Q. If I’m on a call, how can I silence the ringing of an incoming call?

A. You can silence the incoming (ringing) call by pressing the Volume button down once, and then let the incoming call go to the target number (voicemail or predetermined number set up the system administrator).

Q. How can I resume a call that is on hold?

A. To resume a call on hold, you can use any of the following methods:

–Press the pulsing green line button.

–Press the Resume softkey.

–Highlight the call by using the Navigation pad and press the Select softkey. Note that pressing the Hold button again does not resume the call.

Q.Why do the softkeys keep changing?

A. Softkeys act on the selected (highlighted) call or menu item only. Which softkeys are displayed depends on the call or item you have selected.

Q. What is the best way to look at calls when I have a shared line or multiple lines?

A. If you have a shared line or multiple lines, it is recommended that you use the All Calls feature to view calls. When you press the All Calls button (on the left), all calls for all your lines are listed on the phone screen in chronological order (oldest first). (If you do not have an All Calls button, ask your system administrator to set up this feature.)

Q. Why does my call disappear after I accidently press a button?

A. If you are on a call and press a button for another line, your line view will change. Your current call disappears from view and calls for the newly selected line are displayed. To redisplay the call you are on, select the line it is on or press All Calls.

Q. How do I check missed calls on my phone?

A. To check missed calls on your phone you must:

1.Press the Applications button .

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 83