Hold and Resume a Call | Cisco Systems IP Phone 8941 and 8945

Calling Features

Place a Call with a Fast-Dial Button

(Before you can use Fast Dial on your phone, you must set up Fast Dial on your User Options Web pages.)

1.Press the Fast-Dialbutton.

2.Sign in to Personal Directory.

3.Select Personal Fast Dials.

4.Select a fast-dial code and then press the Dial softkey.

Hold

Hold allows you to put an active call into a held state. Your phone allows one active call at a time; other calls are put on hold.

Hold and Resume a Call

1.To put a call on hold, press the Hold button .

The Hold icon displays and the line button pulses green.

2.To resume the highlighted call, do one of these:

–Press the pulsing green line button.

–Press the Resume softkey.

–Press the Select button in the Navigation pad.

Swap Between Holding and Active Calls

You can use line buttons to swap between holding and connected calls. For example, if you have a held call and an active call, pressing the line button for the held call resumes that call and places the other call on hold automatically.

Put a Call on Hold by Answering a New Call

If you are already on a call and receive a new call, answering the new call puts the first call on hold automatically.

You can answer the new call by:

•Pressing the flashing amber line button.

•Navigating to the new call by using the Navigation pad and either pressing the Answer softkey or the Select button.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems IP Phone 8941 and 8945 manual Place a Call with a Fast-Dial Button, Hold and Resume a Call

Contents

For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Phone Connections Cisco Unified IP Phone AUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone with a Single Line Phone Screen Phone with Multiple Lines Your Phone Handset Rest Power-Save Mode Cisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Call History Phone Applications View Call History View Call Record DetailsFilter Call History Delete Call Record From Call History Dial From Call HistoryEdit Number From Call History Clear Call History Preferences RingtonesBrightness Select Camera Settings Brightness option Select Brightness Camera SettingsBluetooth Select Camera Settings Auto Transmit Video option Select Bluetooth AccessoriesView Accessories List View Accessory Details Set Up Wideband for Analog Headset Add Bluetooth AccessorySelect Add Bluetooth Accessory Disconnect Bluetooth Accessory Administrator SettingsDelete Bluetooth Accessory Connect Bluetooth Accessory View Phone Information OL-23119-01 Phone Contacts Corporate DirectorySearch for and Dial a Contact Personal Directory Search for and Dial a Contact While on a CallPersonal Directory Options Sign in to Personal Directory Select Personal Address Book Sign in to Personal Directory Dial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Voice Messages Personalize Your VoicemailCheck for Voice Messages Listen to Voice Messages Feature Buttons and Softkeys Calling Features Answer Agent Greeting Auto Answer BargeCall Back Call Forward All Set up a Call Back Notification Forward Calls on Your Phone Call Park Park and Retrieve a Call Using Park Park and Retrieve a Call Using Assisted Directed Call ParkPark and Retrieve a Call Using Manual Directed Call Park Call Pickup Line Status Indicators, Answer a Call Using Other Pickup Answer a Call Using PickupAnswer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Add Another Party to Your Call to Create a Conference Call WaitingConference Respond to a Call Waiting Notification Remove Conference Participants Join Calls Together in a ConferenceSwap Between Calls Before Completing a Conference View Conference Participants Divert Do Not DisturbDivert a Call Turn DND On and Off Enable Extension MobilityExtension Mobility Fast Dial Swap Between Holding and Active Calls HoldPlace a Call with a Fast-Dial Button Hold and Resume a Call Hunt Groups Hold Reversion Intercom Place a Dedicated Intercom CallPlace a Dialable Intercom Call Line Status Indicators Line StatusReceive an Intercom Call Host a Meet-Me Conference Malicious Call IdentificationMeet Me Trace a Suspicious Call Join a Meet-Me Conference Mobile Connect Select Send call to mobile Mute Mute Your Video On-hook DialingPlus Dialing Mute Your Phone Dialing an International Number Enable Privacy on a Shared LinePrivacy Quality Reporting Tool Redial a Number Report Problems on Your PhoneRedial Secure and Nonsecure Indication Tone Shared Lines Silent Monitoring and RecordingSpeed Dial Use a Speed-Dial Code On Hook TransferPlace a Call with a Speed-Dial Button Place a Call with a Speed-Dial Code Use Web Dialer with Cisco Directory Web DialerTransfer a Call to Another Number Swap Between Calls Before Completing a Transfer Set Up, View, or Change Web Dialer Preferences Use Web Dialer with Another Online Corporate DirectoryApplications button Phone Information Select the Sign Out icon in the Make Call or Hang Up Sign Out of Web Dialer OL-23119-01 Sign In and Out of User Options Web Pages User Options Web Pages Device Select a Device From the User Options Web PagesCustomize Do Not Disturb Options Select Line Settings Line SettingsSet Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change the Audible Voice Message Indicator Setting Per Line Change the Ring Settings Per LineChange or Create a Line Text Label for Your Phone Display Speed Dial on the Web Phone ServicesSet Up Speed-Dial Buttons Set Up Speed-Dial Codes Change a Service Name Subscribe to a ServiceSearch for Services Change or End Services Change the Language for Your User Options Web Pages User SettingsChange Your Browser Password Change Your PIN Add a New PAB Entry DirectoryPersonal Address Book Change the Language for Your Phone Display Edit a Personal Directory Entry Assign a Feature Button for Personal Address BookSelect Service URL Fast Dials Edit a Fast Dial Phone Number Assign a Feature Button for Fast DialAssign a Fast Dial Code to a PAB Entry Search for a Fast Dial Entry Mobility Settings Add a New Remote DestinationDelete a PAB Entry Create an Access List Plugins Access Plugins OL-23119-01 How can I resume a call that is on hold? Frequently Asked QuestionsHow do I redirect an incoming call when I am on a call? Why do the softkeys keep changing? What does the Swap softkey do? How do I exit from a running application? Possible Cause Troubleshooting TipsNot all calls present video on my phone. Why not? What happens to video when I put a call on hold? User Options Solution Safety and Performance Information Power OutageExternal Devices FCC RF Radiation Exposure Statement Bluetooth Wireless Headset PerformanceFCC Compliance Statements FCC Part 15.21 Statement Accessibility Features Cisco Product SecurityFCC Receivers and Class B Digital Statement Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty 112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01