Troubleshooting Tips | Cisco Systems IP Phone 8941 and 8945 manual

FAQs and Troubleshooting

The conference begins. (The conference is established on the line that had the active call.)

Q. Not all calls present video on my phone. Why not?

A. To see an image of the other party on your phone screen, the other party’s phone must support video and the other party must have a camera installed and enabled on his or her phone. During conference calls, the conference system in use during the call must support video conferencing.

Q. What happens to video when I put a call on hold?

A. Video transmission is muted (blocked) until you resume the call.

Q. What does the different light colors on my Cisco Unified Video Camera indicate?

A. The colors indicate video transmission states as follows:

•Green—Your video is transmitting.

•Red—Your video is muted.

Troubleshooting Tips

Problem: Hold button does not resume a held call.

When I press the Hold button to resume a call, nothing happens

Possible Cause

This is as designed. The Hold button is not a toggle.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP)

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Cisco Systems IP Phone 8941 and 8945 manual Troubleshooting Tips, Not all calls present video on my phone. Why not?

Contents

For Cisco Unified IP Phone 8941 Page Contents Search for and Dial a Contact While on a Call Answer Hold Plus Dialing Change or Create a Line Text Label for Your Phone Display FAQs and Troubleshooting OL-23119-01 Phone Connections Cisco Unified IP Phone AUX Footstand Buttons and Hardware Your Phone OL-23119-01 Phone with a Single Line Phone Screen Phone with Multiple Lines Your Phone Handset Rest Power-Save Mode Cisco Unified IP Phone AUX Bluetooth Footstand Buttons and Hardware OL-23119-01 Your Phone Phone Screen Phone with Multiple Lines OL-23119-01 Power-Save Mode OL-23119-01 Call History Phone Applications Filter Call History View Call HistoryView Call Record Details Delete Call Record From Call History Dial From Call HistoryEdit Number From Call History Clear Call History Brightness PreferencesRingtones Select Camera Settings Brightness option Select Brightness Camera SettingsBluetooth Select Camera Settings Auto Transmit Video option Select Bluetooth AccessoriesView Accessories List View Accessory Details Select Add Bluetooth Accessory Set Up Wideband for Analog HeadsetAdd Bluetooth Accessory Disconnect Bluetooth Accessory Administrator SettingsDelete Bluetooth Accessory Connect Bluetooth Accessory View Phone Information OL-23119-01 Search for and Dial a Contact Phone ContactsCorporate Directory Personal Directory Options Personal DirectorySearch for and Dial a Contact While on a Call Sign in to Personal Directory Select Personal Address Book Sign in to Personal Directory Dial a Number from Personal Directory Fast-Dial Codes with Personal Directory Assign a Fast-Dial Code to a Personal Directory Entry OL-23119-01 Check for Voice Messages Voice MessagesPersonalize Your Voicemail Listen to Voice Messages Feature Buttons and Softkeys Calling Features Answer Agent Greeting Call Back Auto AnswerBarge Call Forward All Set up a Call Back Notification Forward Calls on Your Phone Call Park Park and Retrieve a Call Using Manual Directed Call Park Park and Retrieve a Call Using ParkPark and Retrieve a Call Using Assisted Directed Call Park Call Pickup Line Status Indicators, Answer a Call Using Other Pickup Answer a Call Using PickupAnswer a Call Using Group Pickup and a Group Pickup Number Answer a Call Using Group Pickup and a Phone Number Add Another Party to Your Call to Create a Conference Call WaitingConference Respond to a Call Waiting Notification Remove Conference Participants Join Calls Together in a ConferenceSwap Between Calls Before Completing a Conference View Conference Participants Divert a Call DivertDo Not Disturb Turn DND On and Off Enable Extension MobilityExtension Mobility Fast Dial Swap Between Holding and Active Calls HoldPlace a Call with a Fast-Dial Button Hold and Resume a Call Hunt Groups Hold Reversion Place a Dialable Intercom Call IntercomPlace a Dedicated Intercom Call Receive an Intercom Call Line Status IndicatorsLine Status Host a Meet-Me Conference Malicious Call IdentificationMeet Me Trace a Suspicious Call Join a Meet-Me Conference Mobile Connect Select Send call to mobile Mute Mute Your Video On-hook DialingPlus Dialing Mute Your Phone Dialing an International Number Enable Privacy on a Shared LinePrivacy Quality Reporting Tool Redial a Number Report Problems on Your PhoneRedial Secure and Nonsecure Indication Tone Speed Dial Shared LinesSilent Monitoring and Recording Use a Speed-Dial Code On Hook TransferPlace a Call with a Speed-Dial Button Place a Call with a Speed-Dial Code Use Web Dialer with Cisco Directory Web DialerTransfer a Call to Another Number Swap Between Calls Before Completing a Transfer Applications button Phone Information Set Up, View, or Change Web Dialer PreferencesUse Web Dialer with Another Online Corporate Directory Select the Sign Out icon in the Make Call or Hang Up Sign Out of Web Dialer OL-23119-01 Sign In and Out of User Options Web Pages User Options Web Pages Customize Do Not Disturb Options DeviceSelect a Device From the User Options Web Pages Select Line Settings Line SettingsSet Up Call Forwarding Per Line Change the Voice Message Indicator Setting Per Line Change or Create a Line Text Label for Your Phone Display Change the Audible Voice Message Indicator Setting Per LineChange the Ring Settings Per Line Speed Dial on the Web Phone ServicesSet Up Speed-Dial Buttons Set Up Speed-Dial Codes Change a Service Name Subscribe to a ServiceSearch for Services Change or End Services Change the Language for Your User Options Web Pages User SettingsChange Your Browser Password Change Your PIN Add a New PAB Entry DirectoryPersonal Address Book Change the Language for Your Phone Display Edit a Personal Directory Entry Assign a Feature Button for Personal Address BookSelect Service URL Fast Dials Edit a Fast Dial Phone Number Assign a Feature Button for Fast DialAssign a Fast Dial Code to a PAB Entry Search for a Fast Dial Entry Delete a PAB Entry Mobility SettingsAdd a New Remote Destination Create an Access List Plugins Access Plugins OL-23119-01 How can I resume a call that is on hold? Frequently Asked QuestionsHow do I redirect an incoming call when I am on a call? Why do the softkeys keep changing? What does the Swap softkey do? How do I exit from a running application? Possible Cause Troubleshooting TipsNot all calls present video on my phone. Why not? What happens to video when I put a call on hold? User Options Solution External Devices Safety and Performance InformationPower Outage FCC RF Radiation Exposure Statement Bluetooth Wireless Headset PerformanceFCC Compliance Statements FCC Part 15.21 Statement FCC Receivers and Class B Digital Statement Accessibility FeaturesCisco Product Security Additional Information Cisco One-Year Limited Hardware Warranty Terms Warranty 112 OL-23119-01 Index DND Page OL-23119-01 PIN OL-23119-01 Page OL-23119-01