800 553-NETS 6387 Fax 408
For Cisco Unified IP Phone 8941 and
Americas Headquarters
Cisco Systems, Inc 170 West Tasman Drive San Jose, CA
Page
Contents
Your Phone
Applications
Contacts
Camera Settings
Accessories
Clear Call History
Auto Answer with Your Headset
Answer a Call Using Group Pickup and a Group Pickup Number
Call Pickup
Agent Greeting
Line Status
Fast Dial
Hold Reversion
Intercom
Plus Dialing
Change Your PIN
Assign a Feature Button for Personal Address Book
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry
Subscribe to a Service
Index
FAQs and Troubleshooting
Product Safety, Security, Accessibility, and Related Information
Warranty
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Your Phone
Cisco Unified IP Phone
Phone Connections
DC adapter port DC48V
AC-to-DC power supply optional
AC power wall plug optional
802.3af and 802.3at power enabled
Your Phone
Footstand
Insert the curved connectors into the lower slots
Lift the footstand until the connectors snap into the upper slots
Buttons and Hardware
Video Camera
Headset button
Phone with a Single Line
Phone Screen
Phone with Multiple Lines
Primary line label
Handset Rest
Power-Save Mode
Cisco Unified IP Phone
Phone Connections
Your Phone
DC adapter port DC48V
AC-to-DC power supply optional
AC power wall plug optional
power enabled
Your Phone
Bluetooth
lower slots
Insert the curved connectors into the
Lift the footstand until the connectors
Footstand
Buttons and Hardware
Video Camera
Headset button
236998
Phone Screen
Phone with a Single Line
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Phone with Multiple Lines
Primary line label
Handset Rest
Power-Save Mode
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Applications
Phone Applications
Call History
View Call History
View Call Record Details
Filter Call History
Delete Call Record From Call History
Dial From Call History
Edit Number From Call History
Clear Call History
Adjust the Brightness
Preferences
Ringtones
Brightness
Adjust Brightness
Camera Settings
Bluetooth
Enable Auto Transmit Video
Turn On Bluetooth
Accessories
View Accessories List
View Accessory Details
Before You Begin
Set Up Wideband for Analog Headset
Add Bluetooth Accessory
3. Select Add Bluetooth Accessory
Disconnect Bluetooth Accessory
Administrator Settings
Delete Bluetooth Accessory
Connect Bluetooth Accessory
1. Press the Applications button
View Phone Information
IP Address Host Name Active Load Last Upgrade Active Server
Stand-by Server
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Search for and Dial a Contact
Contacts
Phone Contacts
Corporate Directory
Related Topics
Personal Directory
Search for and Dial a Contact While on a Call
Personal Directory Options
2. Sign in to Personal Directory
Sign In and Out of Personal Directory
Add a Personal Directory Entry
Search for an Entry in Personal Directory
Edit a Personal Directory Entry
Fast-Dial Codes with Personal Directory
Dial a Number from Personal Directory
Delete a Personal Directory Entry
3. Select Personal Address Book
Place a Call Using a Fast-Dial Code
Assign a Fast-Dial Code to a Personal Directory Entry
Delete a Fast-Dial Code
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Check for Voice Messages
Messages
Voice Messages
Personalize Your Voicemail
Change the Voice Message Indicator Setting Per Line, page
Listen to Voice Messages
Feature
Calling Features
Feature Buttons and Softkeys
Feature
Feature
Agent Greeting
Answer
Feature
Answer Your Oldest Call First
Auto Answer
Barge
Call Back
Related Topics
Set up a Call Back Notification
Call Forward All
Set Up Call Forwarding Per Line, page
Line Status, page
Call Park
Forward Calls on Your Phone
Related Topics
Park and Retrieve a Call Using Park
Park and Retrieve a Call Using Assisted Directed Call Park
Park and Retrieve a Call Using Manual Directed Call Park
Call Pickup
Line Status Indicators, page
Related Topics
Answer a Call Using Other Pickup
Answer a Call Using Pickup
Answer a Call Using Group Pickup and a Group Pickup Number
Answer a Call Using Group Pickup and a Phone Number
Add Another Party to Your Call to Create a Conference
Call Waiting
Conference
Respond to a Call Waiting Notification
Remove Conference Participants
Join Calls Together in a Conference
Swap Between Calls Before Completing a Conference
View Conference Participants
Related Topics
Divert
Do Not Disturb
Divert a Call
Turn DND On and Off
Enable Extension Mobility
Extension Mobility
Fast Dial
Swap Between Holding and Active Calls
Hold
Place a Call with a Fast-Dial Button
Hold and Resume a Call
Remote Hold
Hold Reversion
Hunt Groups
Determine if a Shared Line is on Hold
Intercom
Place a Dedicated Intercom Call
Place a Dialable Intercom Call
Indicator
Line Status Indicators
Line Status
Receive an Intercom Call
Host a Meet-Me Conference
Malicious Call Identification
Meet Me
Trace a Suspicious Call
Related Topics
Mobile Connect
Join a Meet-Me Conference
Create an Access List, page Add a New Remote Destination, page
Switch an In-Progress Call From a Mobile Phone to Your Desk Phone
Mute
Hand Off an In-Progress Call From a Mobile Phone to Your Desk Phone
Switch an In-Progress Call on Your Desk Phone to a Mobile Phone
Mute Your Video
On-hook Dialing
Plus Dialing
Mute Your Phone
Dialing an International Number
Enable Privacy on a Shared Line
Privacy
Quality Reporting Tool
Redial a Number
Report Problems on Your Phone
Redial
Secure and Nonsecure Indication Tone
Shared Lines
Silent Monitoring and Recording
Speed Dial
Use a Speed-Dial Code On Hook
Transfer
Place a Call with a Speed-Dial Button
Place a Call with a Speed-Dial Code
Use Web Dialer with Cisco Directory
Web Dialer
Transfer a Call to Another Number
Swap Between Calls Before Completing a Transfer
Set Up, View, or Change Web Dialer Preferences
Use Web Dialer with Another Online Corporate Directory
Applications button Phone Information
Sign Out of Web Dialer
Calling Features
Select the Sign Out icon in the Make Call or Hang Up page
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Related Topics
User Options
User Options Web Pages
Sign In and Out of User Options Web Pages
Related Topics
Device
Select a Device From the User Options Web Pages
Customize Do Not Disturb Options
3. Select Line Settings
Line Settings
Set Up Call Forwarding Per Line
Change the Voice Message Indicator Setting Per Line
3. Select Line Settings
Change the Audible Voice Message Indicator Setting Per Line
Change the Ring Settings Per Line
Change or Create a Line Text Label for Your Phone Display
Speed Dial on the Web
Phone Services
Set Up Speed-Dial Buttons
Set Up Speed-Dial Codes
Change a Service Name
Subscribe to a Service
Search for Services
Change or End Services
Change the Language for Your User Options Web Pages
User Settings
Change Your Browser Password
Change Your PIN
Add a New PAB Entry
Directory
Personal Address Book
Change the Language for Your Phone Display
Delete a Personal Directory Entry
Assign a Feature Button for Personal Address Book
Fast Dials
Edit a Personal Directory Entry
Search for a Fast Dial Entry
Assign a Feature Button for Fast Dial
Assign a Fast Dial Code to a Phone Number Without Using a PAB Entry
Assign a Fast Dial Code to a PAB Entry
3. Select Delete Selected
Mobility Settings
Add a New Remote Destination
Delete a PAB Entry
Create an Access List
Plugins
Access Plugins
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Q. Why do the softkeys keep changing?
FAQs and Troubleshooting
Frequently Asked Questions
Q. How do I redirect an incoming call when I am on a call?
Q. How can I combine two calls on hold into a single conference call?
Q. How do I exit from a running application?
Q. How do I connect two calls and then drop from the line myself?
Q. What does the Swap softkey do?
Q. What happens to video when I put a call on hold?
Troubleshooting Tips
Problem Hold button does not resume a held call
Q. Not all calls present video on my phone. Why not?
Problem Cannot access User Options web pages
User Options
Problem Missing the All Calls button
Problem Cannot sign in to Personal Directory
Product Safety, Security, Accessibility, and Related Information
Safety and Performance Information
Power Outage
External Devices
FCC RF Radiation Exposure Statement
Bluetooth Wireless Headset Performance
FCC Compliance Statements
FCC Part 15.21 Statement
Accessibility Features
Cisco Product Security
FCC Receivers and Class B Digital Statement
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Additional Information
Licensing information
Cisco international websites
Cisco One-Year Limited Hardware Warranty Terms
Warranty
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Index
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