Cisco Systems IP Phone 8941 and 8945 Call Pickup, Related Topics, Line Status Indicators, page

Calling Features

4.Retrieve the call, from any other Cisco Unified IP Phone in your network as follows:

a.Enter the park retrieval prefix.

b.Dial the Directed Call number.

For example, if the park retrieval prefix is “99” and the Directed Call number is “1234,” enter 991234.

If you do not retrieve the call within a certain amount of time (set by your system administrator) you will receive an alert tone, at which time you can:

–Press the Resume softkey to resume the call on your phone.

–Retrieve the call from another phone.

If you fail to retrieve or resume the call within a specified amount of time, the call is directed to another destination (set up by your system administrator), such as voicemail.

Call Pickup

Call Pickup allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call to your phone.

You might use Call Pickup if you share call-handling tasks with co-workers.

There are three ways you can pick up a call:

•Pickup—Allows you to answer a call that is ringing on another phone within your call pickup group.

If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).

•Group Pickup—Allows you to answer a call on a phone that is outside your call pickup group by:

–Using a group pickup number (provided by your system administrator).

–Dialing the ringing phone’s number.

•Other Pickup—Allows you to answer a call that is ringing on another phone within in your call pickup group or in an associated call pickup group.

Your system administrator sets up the call pickup group you are in, and the call pickup softkeys depending on your call-handling needs and work environment.

You can also monitor and pick up ringing calls using Line Status indicators if your system administrator has set up Line Status indicators on speed-dial buttons for you. Line Status indicators allow you to see if a line associated with a speed-dial button is idle, in-use, in a Do Not Disturb state, or ringing.

Related Topics

Line Status Indicators, page 56

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 47