Troubleshooting, Problem Check Point, Solution

7. TROUBLESHOOTING

EO1-13019 7. Troubleshooting

7. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC representative for assistance.

Problem		Check Point
The power is not turned	•	Is the power cord
on. (Power LED does		plugged in correctly?
not light.)	•	Is power supplied to the
		AC outlet?

	• Has the circuit breaker
		tripped?

Receipt paper is not	•	Is the receipt roll loaded
issued.		properly?
	• Does a paper jam error
		occur?

No printing is performed	•	Is the interface cable
though the POWER LED		connected correctly?
lights.	•	Does the specification
		of the interface cable
		meet that of the POS
		terminal or the printer?

Issued receipt paper is	•	Is the print head dirty?
stained.

Irregular print/blurred	•	Is the proper paper
print		used?
	•	Is the paper
		dampened?

Solution

•Plug it in correctly.

•If it is not a power failure, check if the power is supplied to the AC outlet with another electric appliance. If not, contact your nearest power company.

•Check the circuit breaker.

•Refer to Section 5.3 and load the receipt roll properly.

•Refer to Section 6.2 and remove the jammed paper, and re-load the receipt roll.

•Connect the interface cable correctly.

•Use a TOSHIBA TEC- recommended interface cable or an interface cable which meets the specification of the printer.

•Refer to Section 6.1 and clean the print head.

•Refer to Section 2.3 and use the TOSHIBA TEC specified paper.

•Do not use dampened paper

NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.

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