10. TROUBLESHOOTING |
10. TROUBLESHOOTING
10. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn off the printer, then contact your TOSHIBA TEC representative for assistance.
When a problem occurs during operation, the status indicator will blink or light. Refer to the following troubleshooting guide and take corrective action.
Status | Cause | Action | |
Indicator |
|
| |
|
| Media end | Load a new media |
|
|
| roll. |
|
| The media cover | Close the media |
|
| is open. | cover completely. |
|
| The printer is | Turn off the printer, |
|
| jammed with | remove the jammed |
Blinks | media. | media, and | |
| the media roll | ||
|
|
| |
|
|
| correctly. |
|
|
|
|
|
| The print head | Contact a TOSHIBA TEC |
|
| element is broken. | service representative for |
|
|
| repair. |
|
|
|
|
|
| A communication | Check that the |
|
| error occurred. | interface cable is |
|
|
| connected firmly. |
|
|
| Check the |
|
|
| communication |
|
|
| parameters. |
Lights | The battery | Turn off the printer | |
|
| voltage is low. | and replace the |
|
|
| battery with a fully |
|
|
|
|
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