Toshiba B-470-QQ Series owner manual Troubleshooting, Error Message Problem Solution

Page 27

11. TROUBLESHOOTING

EM1-33033

11. TROUBLESHOOTING

11. TROUBLESHOOTING

WARNING!

If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn the power off, unplug the printer, then contact your Authorized Service representative for assis- tance.

Error Message

Problem

Solution

 

 

 

PAPER JAM

1. The media is not fitted correctly.

1. Re-fit the media correctly.

****

 

➔ Press the [RESTART] key.

 

2. The media path is jammed and

2. Remove the cause of the jam and

 

does not feed smoothly.

replace the media correctly.

 

 

➔ Press the [RESTART] key.

 

3. The installed media type does not

3. Turn the power off then on again.

 

match the selected sensor.

Select the correct sensor.

 

 

➔ Feed the media.

 

4. The black mark position on the

4. Adjust the sensor position.

 

media does not match the sensor

➔ Press the [RESTART] key.

 

position.

 

 

5. The installed media size is different

5. Turn the power off then on again.

 

from the programmed size.

Set the correct media size.

 

 

➔ Feed the media.

 

6. The feed gap sensor cannot see

6. Set the threshold (see page 10-4).

 

the difference between the print

Else

 

area and the gap.

Turn the power off and call your

 

 

Authorized Service representative.

 

 

 

HEAD OPEN

Feed or printing has been attempted

Lower the print head.

****

while the print head is raised.

➔ Press the [RESTART] key.

 

 

 

NO PAPER

The media has run out.

Load new media.

****

 

➔ Press the [RESTART] key.

 

 

 

NO RIBBON

The ribbon has run out.

Load a new ribbon.

****

 

➔ Press the [RESTART] key.

 

 

 

REWIND FULL

Too much backing paper or media is

Remove the backing paper or media

****

wound on the internal take-up spool.

from the internal take-up spool.

 

 

Then press the [RESTART] key.

 

 

 

EXCESS HEAD

The print head is too hot.

Turn the power off and decrease the

TEMP

 

print head temperature.

 

 

 

RIBBON ERROR

There is a fault with the ribbon sensor.

Turn the power off. Contact your Au-

****

 

thorized Service representative.

 

 

 

11-1

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Contents QQ Series Energy Star is a U.S. registered mark Safety Summary Request Regarding Maintenance PrecautionsTable of Contents 7 2 Q Q AccessoriesIntroduction Applicable ModelPrinter SpecificationsOption Media RibbonOverview Front/Rear ViewOperation Panel Turn the Power OFF before switching the functions DIP Switch FunctionsRS-232C Interface Installing the PrinterCentronics Interface 36 pins, Male Expansion I/O Interface 24 pins, MaleLoading the Media Groove Ridge Removing the paper holders upper plates from the media guide An easy way to set the black mark sensor position Strip type Batch typeBuilt-in rewinder type Loading the Ribbon STI-FL/4A Inserting the Optional Flash Memory CardCARE/HANDLING of the Media and Ribbon Cleaning General MaintenanceRemoving Jammed Paper Covers and PanelsCleaning the Cutter Unit L I N E Threshold SettingAuto Ribbon Saving Mode Error Message Problem Solution TroubleshootingFlash Write Problem Solution Page

B-470-QQ Series specifications

The Toshiba B-470-QQ Series is a highly acclaimed range of industrial printers designed to meet the demands of various labeling and printing applications. Known for their reliability and efficiency, these printers are ideal for environments where durability and quality are paramount. The B-470-QQ series combines advanced technology with user-friendly features, making it a top choice in the industrial sector.

One of the main features of the B-470-QQ Series is its impressive print speed. Capable of delivering up to 6 inches per second, this speed ensures that high-volume printing tasks are completed swiftly without compromising on quality. The printers are equipped with a high-resolution printing capability, typically offering resolutions of up to 300 dpi, which results in sharp and clear labels, barcodes, and other printed materials.

In addition to speed and quality, the B-470-QQ Series boasts advanced thermal transfer and direct thermal printing technologies. This versatility allows users to select the most suitable printing method for their specific needs. Thermal transfer printing is particularly valuable for creating long-lasting labels that resist fading and abrasion, making them ideal for outdoor use or harsh environments.

The B-470-QQ Series also incorporates a user-friendly interface, featuring a large LCD display and intuitive controls. This design simplifies the printing process, allowing operators to adjust settings and monitor print jobs with ease. Moreover, the printers support a wide range of media types and sizes, accommodating various label formats and materials. This flexibility ensures that businesses can produce customized labels for specific applications, enhancing efficiency in their operations.

Another notable characteristic of the B-470-QQ Series is its robust construction. Built to withstand the rigors of industrial environments, these printers are designed for longevity and minimal maintenance. Additionally, connectivity options such as USB, Ethernet, and serial interfaces facilitate easy integration into existing networks and systems.

In summary, the Toshiba B-470-QQ Series stands out for its high-speed printing, advanced technology, user-friendly features, and durable design. These characteristics make it an excellent choice for businesses looking to enhance their labeling and printing capabilities while ensuring consistent performance and high-quality results. With the B-470-QQ Series, Toshiba solidifies its reputation as a leading provider of innovative printing solutions in the industrial market.
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