Toshiba B-470-QQ Series owner manual Problem Solution

Page 29

11. TROUBLESHOOTING

EM1-33033

 

11. TROUBLESHOOTING

 

 

Problem

 

Solution

 

 

 

No print.

1.

Check that media and the ribbon is loaded correctly.

 

2.

Check whether the print head is set correctly or not.

 

3.

Check the cabling between the printer and the host.

 

 

Dots missing in the print.

Dirty print head. ➔ Clean the print head.

 

Call your Authorized Service representative if necessary.

 

 

 

Unclear (or blurred) printing.

1.

Dirty print head. ➔ Clean the print head.

 

2.

Bad or faulty ribbon. ➔ Replace ribbon.

 

3.

Poor media quality. ➔ Change media type.

 

 

 

Power does not come on.

1.

Plug power cord into an AC socket.

 

2.

Check the circuit breakers or fuses.

 

3.

Plug another appliance into the AC socket to check if

 

 

there is power supplied.

 

Call your Authorized Service representative if necessary.

 

 

Printer does not cut.

Check for a paper jam in the cutter.

 

Call your Authorized Service representative if necessary.

 

 

 

You see a raised nap where the media

1.

Clean the cutter blades.

has been cut.

2.

The blades are worn.

 

 

➔ Call your Authorized Service representative.

 

 

 

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Contents QQ Series Energy Star is a U.S. registered mark Safety Summary Request Regarding Maintenance PrecautionsTable of Contents Introduction AccessoriesApplicable Model 7 2 Q QPrinter SpecificationsOption Media RibbonOperation Panel OverviewFront/Rear View Turn the Power OFF before switching the functions DIP Switch FunctionsCentronics Interface 36 pins, Male Installing the PrinterExpansion I/O Interface 24 pins, Male RS-232C InterfaceLoading the Media Groove Ridge Removing the paper holders upper plates from the media guide An easy way to set the black mark sensor position Strip type Batch typeBuilt-in rewinder type Loading the Ribbon STI-FL/4A Inserting the Optional Flash Memory CardCARE/HANDLING of the Media and Ribbon Cleaning General MaintenanceRemoving Jammed Paper Covers and PanelsCleaning the Cutter Unit L I N E Threshold SettingAuto Ribbon Saving Mode Error Message Problem Solution TroubleshootingFlash Write Problem Solution Page

B-470-QQ Series specifications

The Toshiba B-470-QQ Series is a highly acclaimed range of industrial printers designed to meet the demands of various labeling and printing applications. Known for their reliability and efficiency, these printers are ideal for environments where durability and quality are paramount. The B-470-QQ series combines advanced technology with user-friendly features, making it a top choice in the industrial sector.

One of the main features of the B-470-QQ Series is its impressive print speed. Capable of delivering up to 6 inches per second, this speed ensures that high-volume printing tasks are completed swiftly without compromising on quality. The printers are equipped with a high-resolution printing capability, typically offering resolutions of up to 300 dpi, which results in sharp and clear labels, barcodes, and other printed materials.

In addition to speed and quality, the B-470-QQ Series boasts advanced thermal transfer and direct thermal printing technologies. This versatility allows users to select the most suitable printing method for their specific needs. Thermal transfer printing is particularly valuable for creating long-lasting labels that resist fading and abrasion, making them ideal for outdoor use or harsh environments.

The B-470-QQ Series also incorporates a user-friendly interface, featuring a large LCD display and intuitive controls. This design simplifies the printing process, allowing operators to adjust settings and monitor print jobs with ease. Moreover, the printers support a wide range of media types and sizes, accommodating various label formats and materials. This flexibility ensures that businesses can produce customized labels for specific applications, enhancing efficiency in their operations.

Another notable characteristic of the B-470-QQ Series is its robust construction. Built to withstand the rigors of industrial environments, these printers are designed for longevity and minimal maintenance. Additionally, connectivity options such as USB, Ethernet, and serial interfaces facilitate easy integration into existing networks and systems.

In summary, the Toshiba B-470-QQ Series stands out for its high-speed printing, advanced technology, user-friendly features, and durable design. These characteristics make it an excellent choice for businesses looking to enhance their labeling and printing capabilities while ensuring consistent performance and high-quality results. With the B-470-QQ Series, Toshiba solidifies its reputation as a leading provider of innovative printing solutions in the industrial market.
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