9. TROUBLESHOOTING
9. TROUBLESHOOTING
9. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the POS Terminal, then contact the nearest TOSHIBA TEC service representative for assistance.
Symptom | Check point | Solution |
The power does not | • Is the power cord plugged in correctly? | • Plug in correctly. |
turn on. | • Is the power supplied to the AC outlet? | • If it is not a power failure, |
|
| check for the power supply to |
|
| the AC outlet with another |
|
| electric appliance. |
|
| When the power is not |
|
| supplied, contact your |
| • Has the circuit breaker blown? | nearest power company. |
| • Check the circuit breaker. | |
The operator’s | • Does the operator’s display reflect | • Refer to Section 5 |
display is hard to see. | sunlight or room light? | Adjustment and adjust the |
| • Is the tilt angle adjusted properly? | display angle. |
| • Is the brightness adjusted properly? | • Refer to Section 5 |
|
| Adjustment and adjust the |
|
| brightness properly. |
Magnetic card reader | • Does the used card comply with the | • Use Track 1, 2 complying |
does | standard? | with ISO. |
read the data. | • Was the card moved too fast or too | • Move the card at the proper |
| slowly? | speed. (10~150 cm/sec.) |
| • Is the card reading direction correct? | • Insert the card so that the |
|
| magnetic strip faces the |
|
| scanning head. |
9- 1