Dell SX260 AutoTech Service, Automated Order-Status Service, Technical Support Service

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www.dell.com/la/ (for Latin American countries)

•Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

•Electronic Support Service

mobile_support@us.dell.com

support@us.dell.com

apsupport@dell.com (for Asian/Pacific countries only)

support.euro.dell.com (for Europe only)

•Electronic Quote Service

sales@dell.com

apmarketing@dell.com (for Asian/Pacific countries only)

•Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computers.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. For the telephone number to call, see the contact numbers for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the contact numbers for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff uses computer-based diagnostics to provide fast, accurate answers.

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Contents Abbreviations and Acronyms Dell OptiPlex SX260 Systems Users GuideFCC Notices U.S. Only Regulatory NoticesFCC Identification Information IC Notice Canada OnlyClass a Class B Energy Star Emblem CE Notice European UnionEnergy Star Compliance Simplified Chinese Class a Warning Notice China OnlyVcci Class a ITE Regulatory Mark Class a ITEClass a Device MIC Notice Republic of Korea OnlyClass B ITE Class B Device Polish Center for Testing and Certification NoticeBsmi Notice Taiwan Only NOM Information Mexico Only Back to Contents Warranty and Return Policy Back View About Your ComputerFront View Inside Your Computer Back-Panel ConnectorsStandard Orientations OrientationsChassis Stand Attaching the Cable Cover Cable CoverAttaching the Computer to the Mounting Plate Mounting PlateRemoving the Cable Cover Removing the Computer from the Mounting Plate Connecting the Power Adapter Back to Contents Light Problem Description Suggested Resolution Pattern Advanced TroubleshootingDiagnostic Lights Code Cause Action Beep CodesStarting the Dell Diagnostics Dell DiagnosticsWhen to Use the Dell Diagnostics Option Function Starting the Dell Diagnostics From Your Hard DriveDell Diagnostics Main Menu Tab Function Reinstalling DriversReinstalling Microsoft Windows XP Before You ReinstallWindows XP Setup Reinstalling Windows XPBooting From the Operating System CD Windows XP Reinstalling Microsoft WindowsClick Performance and Maintenance, and then click System Resolving Software and Hardware IncompatibilitiesWindows Page Alert Standard Format Advanced FeaturesLegacySelect Technology Control ManageabilityChassis Intrusion Detection Option SettingsSecurity Dell OpenManage Client InstrumentationAssigning a System Password Password ProtectionSystem Password If Password Status is set to Locked Typing Your System PasswordDeleting or Changing an Existing System Password If Password Status is set to UnlockedDeleting or Changing an Existing Setup Password Setup PasswordAssigning a Setup Password Operating Your Computer With a Setup Password EnabledEntering System Setup System SetupDisabling a Forgotten Password and Setting a New Password Keys Action System Setup ScreensChanging Boot Sequence for Future Boots Boot Device MenuBoot Options System Setup and Diagnostics OptionsHDD Priority System Setup OptionsFastboot CPU InformationJumper Setting Description Jumper SettingsHung Computer Power ButtonHyper-Threading Click Hardware and click Device Manager Battery Properly dispose of the old battery Back to Contents Mouse Cleaning Your ComputerBefore Cleaning Your Computer Computer, Keyboard, and MonitorCDs and DVDs Module Bay Installing a CD/DVD Device When Your Computer Is Turned OffMicrosoft Windows XP Installing a CD/DVD Device When Your Computer Is RunningPage Windows Back to Contents Replacing the Computer Cover Removing the Computer Cover Documentation for Your Computer Ergonomic Computing Habits Back to Contents What Are You Looking For? Find It Here Finding Information for Your ComputerDell Support website Technical Assistance Online ServicesGetting Help Ftp.dell.com AutoTech ServiceAutomated Order-Status Service Technical Support ServiceBefore You Call Problems With Your OrderDiagnostics Checklist Contacting Dell Brazil Belgium Brussels Website support.euro.dell.comBermuda BoliviaEcuador Denmark Copenhagen Website support.euro.dell.comDominica Dominican RepublicJamaica IndiaIreland Cherrywood Website support.euro.dell.com Italy Milan Website support.euro.dell.comMexico Luxembourg Website support.euro.dell.comMacao Malaysia PenangPortugal PanamaPeru Poland Warsaw Website support.euro.dell.comTaiwan Customer Care website dell.co.uk/lca/customerservicesSweden Upplands Vasby Website support.euro.dell.com Switzerland Geneva Website support.euro.dell.comVenezuela BusinessVirgin Islands C D E F G H I K L M N O P R S T U V W X Z GlossaryDevice driver See driver Page Page Page Video resolution See resolution Back to Contents Hard Drive Page ALERT! Cover was previously removed Back to Contents Adding a Memory Module MemoryRemoving a Memory Module Notch ConnectorMemory connectors on system board Memory moduleBack to Contents Adding and Removing Parts Microprocessor Page Page ALERT! Cover was previously removed Back to Contents General When Working Inside Your ComputerErgonomic Computing Habits Battery DisposalProtecting Against Electrostatic Discharge System Lights Solving ProblemsBattery Problems Power Light Problem Description Suggested ResolutionProblems writing to a CD-RW drive Drive ProblemsFloppy drive problems CD drive problemsTest the hard drive Repairing a Wet ComputerDVD drive problems Hard drive problemsClick Control Panel Click Add or Remove Programs Error MessagesDropped or Damaged Computer Check the memory and cable connectionsKeyboard failure No boot sector on hard-disk driveGeneral failure The operating example, Printer out of paper End the program General ProblemsComputer stops responding Program stops respondingProgram crashes repeatedly Other software problemsOther technical problems General hardware problemsMouse Problems Keyboard ProblemsMemory Problems Power Problems Network ProblemsVerify that the printer is recognized by Windows Printer ProblemsSerial or Parallel Device Problems Verify the printer cable connectionsNo sound from speakers Sound and Speaker ProblemsNo sound from headphones Reinstall the audio sound driver See Dell DiagnosticsIf the screen is difficult to read System Board ProblemsVideo and Monitor Problems If the screen is blankClick Appearance and Themes Adjust the Windows display settingsTechnical Specifications Physical PowerKey Combinations Controls and LightsBack to Contents System Board Components Help and Support Center Microsoft Windows XP FeaturesOverview New User InterfaceClick Properties Switching to Classic ViewClean Desktop Wizard Click Clean Desktop NowTaskbar Grouping Files and Settings Transfer WizardNotification Area Cleanup Application and Device CompatibilityScheduled Automatic Restore Points System RestoreUsing System Restore Manual Restore Points Restore ProcessEvent-Triggered Restore Points Driver Rollback User Accounts and Fast User SwitchingHow to Use Fast User Switching What Happens When a Fast User Switch Occurs?Click Apply Options Special Considerations With Fast User SwitchingHow to Turn Off Fast User Switching How to Add UsersInternet Connection Firewall Network Setup WizardClick checklist for creating a network Home and Small Office NetworkingBack to Contents