Dell 4500 Solving Problems, Finding Help Information, Battery Problems Drive Problems

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Solving Problems

Dell™ Dimension™ 4500

Finding Help Information	Mouse Problems
Battery Problems	Network Problems
Drive Problems	Power Problems
E-Mail, Modem, and Internet Problems	Printer Problems
Error Messages	Scanner Problems
General Problems	Sound and Speaker Problems
Keyboard Problems	Video and Monitor Problems

Finding Help Information

To access the Tell Me How help file

1.Click the Start button, and then click Help and Support.

2.Click User and system guides, and then click User's guides.

3.Click Tell Me How.

To access Windows help

1.Click the Start button, and then click Help and Support.

2.Type a word or phrase that describes your problem, and then click the arrow icon.

3.Click the topic that describes your problem.

4.Follow the instructions shown on the screen.

To locate additional information for your computer — See "Finding Information for Your Computer."

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the "Safety Instructions."

Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery. If the battery still does not work properly, contact Dell. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.

Drive Problems

Floppy drive problems

Ensure that Windows® recognizes the drive — Click the Start button, and then click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Test the drive

•Insert another disk to eliminate the possibility that the original floppy disk is defective.

•Insert a bootable floppy disk and reboot the computer.

Ensure that the disk is not full or write-protected — Ensure that the disk has available space and that it is not write-protected (locked). See the following illustration.