HINT: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.
Check the telephone line connection — Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a
Check the telephone jack — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
Connect the modem directly to the telephone wall jack — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.
Use a different telephone line — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
Run the Modem Helper diagnostics — Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)
Verify that the modem is communicating with Windows®
1.Click the Start button, and then click Control Panel.
2.Click Printers and Other Hardware.
3.Click Phone and Modem Options.
4.Click the Modems tab.
5.Click the COM port for your modem.
6.Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.
Turn off call waiting
1.Click the Start button, and then click Control Panel.
2.Click Printers and Other Hardware, and then click Phone and Modem Options.
3.Click your connection type to highlight it.
4.Click the Dialing Rules tab, and then click Edit.
5.Click the To Disable Call Waiting box to place a checkmark in it.
6.Select the disable code from the
7.Click Apply, and then click OK.
Ensure that you are connected to the Internet — With the Outlook Express
Ensure that you have subscribed to an Internet service provider — Contact an Internet service provider to subscribe.
Contact your Internet service provider — Contact your Internet service provider for assistance.
Check for interrupt request conflicts — See "Resolving Software and Hardware Incompatibilities."
Error Messages
A filename cannot contain any of the following characters: \ / : * ? " < > — Do not use these characters in filenames.
A required .DLL file was not found — The program that you are trying to open is missing an essential file. To remove and then reinstall the program:
1.Click the Start button.
2.Click Control Panel.
3.Click Add or Remove Programs.
4.Select the program you want to remove.
5.Click the Change or Remove Program icon.
6.See the program documentation for installation instructions.
Insert bootable media — The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.
Not enough memory or resources. Close some programs and try again — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first.
Operating system not found — Contact Dell. See "Contacting Dell" in the Dell Owner's Manual for the correct number to call.
The file being copied is too large for the destination drive — The file that you are trying to copy is too large to fit on the disk. Try copying the file to a blank disk or using a
x:\ is not accessible. The device is not ready — Insert a disk into the drive and try again.
General Problems
The computer stops responding
Turn the computer off — If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again