Solving Problems
Dell provides a number of tools to help you if your system does not perform as expected. For the latest troubleshooting information available for your system, see the Dell support website at support.dell.com. You can also find descriptions of Dell troubleshooting tools in the section titled "Getting Help" in your online User’s Guide.
If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostics light patterns; record your Express Service Code and Service Tag Number below; and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the express service code and service tag numbers.
Express Service Code: ___________________________
Service Tag Number: ___________________________
Your computer includes the following tools that can help you solve a problem:
DELL DIAGNOSTICS — The Dell Diagnostics test various components in your computer and help to identify the cause of computer problems. For more information, see "Running the Dell Diagnostics" on page 24.
SYSTEM LIGHTS — Located on the front of the computer, these lights can help troubleshoot a computer problem. For more information, see your User’s Guide.
DIAGNOSTIC LIGHTS — Located on the back of the computer, these lights can help troubleshoot a computer problem. For more information, see your User’s Guide.
SYSTEM MESSAGES — The computer reports these messages to warn you of current or possible failure. For more information, see your User’s Guide.
BEEP CODES — A series of audible beep codes emitted by your computer can help identify a problem. For more information, see your User’s Guide.
Setup and Quick Reference Guide
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