Dell 38WYD manual Total Satisfaction Return Policy U.S. Only, Limited Warranty for Canada

Page 32

"Total Satisfaction" Return Policy (U.S. Only)

We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you— the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows:

New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell EMC storage products, EMC-branded products, or enterprise software.

Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.

To return products, call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation to find the appropriate contact information for obtaining customer assistance.

You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

Limited Warranty for Canada

One-Year Limited Warranty (Canada Only)

Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. Dell warrants that the hardware products it manufactures will be free from defects in materials and workmanship. The limited warranty term is one year beginning on the date of invoice, as further described in the following text.

Damage due to shipping the products to you is covered under this limited warranty. Otherwise, this limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Dell, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by Dell.

Setup and Quick Reference Guide

31

Image 32
Contents Setup and Quick Reference Guide Setup and Quick Reference Guide August 2002 P/N 38WYD Rev. A06 Contents Contents About This Guide Finding Information for Your ComputerP r e s s S e r v i c e code a n d P r o d u c t Ke y E r ’ s G u i d e i c o n General When Using Your Computer User’s GuideWhen Working Inside Your Computer Getting Started/Setup Setup and Quick Reference Guide S t e m w i t h E v i d e o c o n n e c t o r O v i d e o c o n n e c t o r s Diagnostics lights Setup and Quick Reference Guide Illustrations on Lights Right in step Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Setup and Quick Reference Guide Setup and Quick Reference Guide Contrast Brightness Setup and Quick Reference Guide Setup and Quick Reference Guide Solving Problems Drivers for Your Computer Using the Drivers and Utilities CDRunning the Dell Diagnostics Changing the Boot Sequence Running the Dell IDE Hard Drive Diagnostics Limited Warranty for the U.SWhat is covered by this limited warranty? Regulatory InformationWhat is not covered by this limited warranty? What will Dell do? How long does this limited warranty last?What do I do if I need warranty service? What if I purchased a service contract? How will you fix my product?Setup and Quick Reference Guide Total Satisfaction Return Policy U.S. Only Limited Warranty for CanadaOne-Year Limited Warranty Canada Only Setup and Quick Reference Guide Two-Year Limited Warranty Canada Only Limited Warranty Coverage During Year OneLimited Warranty Coverage During Year Two Three-Year Limited Warranty Canada Only Limited Warranty Coverage During Years Two and Three Guarantee ExclusionsMaking a Claim Limitation and Statutory RightsDell Computer de Colombia Corporation Setup and Quick Reference Guide W . d e l l . c o m s u p p o r t . d e l l . c o m Guia de configuração e de referência rápida Notas, Avisos e Cuidados Conteúdo Conteúdo Sobre este Guia Como encontrar informações sobre o computador O n e d o G u i a d o u s u á r i o Tais como a memória, o disco rígido e o sistema operacional Page Cuidado Instruções de segurança GeralCuidado Instruções de segurança continuação Ao utilizar o computador Ao trabalhar dentro do computadorAo utilizar o computador continuação Primeiros passos/Configuração Nota conecte somente um teclado e um mouse N e c t o r S t e m a c o m u m c o n e c t o r d e v í d e o Luzes de diagnóstico Guia de configuração e de referência rápida Guia de configuração e de referência rápida Page Page Guia de configuração e de referência rápida Contraste Brilho Guia de configuração e de referência rápida Guia de configuração e de referência rápida Solução de problemas Guia do usuário on-lineUtilização do CD de Drivers e Utilitários Inserir o CD de Drivers e Utilitários na unidade de CDDiagnostics Menu Menu de diagnósticos aparece Como executar o Programa de Diagnóstico da DellDrivers para o seu computador Clique em My Drivers Meus drivers no menu suspenso TópicosSelecione a opção CD-ROM Device Dispositivo de CD-ROM Informações sobre regulamentaçãoAlterando a seqüência de inicialização Exclusões Garantias limitadas e Política de devoluçãoGarantia Como fazer uma reivindicação Limitação e direitos estatutáriosGuia de configuração e de referência rápida Guia de configuração e de referência rápida Guia de configuração e de referência rápida Guía de instalación y de referencia rápida Notas, avisos y precauciones Contenido Contenido Acerca de esta guía Búsqueda de información para su equipoW . d e l l . c o m s u p p o r t . d e l l . c o m Tales como la memoria, la unidad de disco duro y el sistema Precaución Instrucciones de seguridad Precaución Instrucciones de seguridad continuación Al usar el equipo Al trabajar en el interior de su equipoAl usar el equipo continuación Para comenzar/Configuración Nota Conecte sólo un teclado y un mouse S t e m a c o n C o n e c t o r d e v í d e o S c o n e c t o r e s d e v í d e o Luces de diagnóstico Guía de instalación y de referencia rápida Guía de instalación y de referencia rápida Page W . d e l l . c o m s u p p o r t . d e l l . c o m Guía de instalación y de referencia rápida Brillo Solución de problemas Guía de instalación y de referencia rápida Utilización del CD Drivers and Utilities Controladores para su equipoCambiar la secuencia de inicio Ejecución de los Diagnósticos DellUtilities CD Información reglamentaria Garantías limitadas y política de devolucionesGarantía del fabricante ExclusionesCómo realizar una reclamación Limitación y derechos estatutariosGuía de instalación y de referencia rápida 103 104 Guía de instalación y de referencia rápida Guía de instalación y de referencia rápida 105 106 Guía de instalación y de referencia rápida 038WYDA06 Impresso no Brasil Impreso en Brasil