Solving Problems
Dell provides a number of tools to help you if your computer does not perform as expected. For the latest troubleshooting information available for your computer, see the Dell Support website at support.dell.com.
If computer problems occur that require help from Dell, write a detailed description of the error, beep codes, or diagnostics light patterns; record your Express Service Code and Service Tag below; and then contact Dell from the same location as your computer.
See "Finding Information for Your Computer" on page 5 for an example of the Express Service Code and Service Tag.
Express Service Code:___________________________
Service Tag:___________________________
Dell Diagnostics
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Solving Problems" of your online User’s Guide and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE: The Dell Diagnostics works only on Dell™ computers.
Enter system setup, review your computer’s configuration information, and ensure that the device you want to test displays in system setup and is active.
Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD (also known as the ResourceCD).
Starting the Dell Diagnostics From Your Hard Drive
1Turn on (or restart) your computer.
2When the DELL™ logo appears, press <F12> immediately.
NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities CD.
If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
3When the boot device list appears, highlight Boot to Utility Partition and press <Enter>.
4When the Dell Diagnostics Main Menu appears, select the test you want to run.
Quick Reference Guide
17