Dell DHM, DHP manual What do I do if I am not satisfied?

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We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.

NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data.

What if I purchased a service contract?

If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to obtain service.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality.

Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.

What do I do if I am not satisfied?

We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase

SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405.

May I transfer the limited warranty?

Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to our website:

•If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm

•If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm

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Setup and Quick Reference Guide

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Contents Setup and Quick Reference Guide Page Contents Page About This Guide Finding Information for Your ComputerClick User’s and system guides and click User’s guides L l P r e m i e r S u p p o r t We b s i t e General User’s Guide When Using Your Computer When Working Inside Your Computer Getting Started/Setup Setup and Quick Reference Guide USB N i -To w e r S e t u p W i t h E x p a n s i o n C a r d Monitor Connections Use the DVI connectors to connect to one or two DVI monitors Completed Setup Solving ProblemsUsing the Drivers and Utilities CD Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics Drivers for Your ComputerStarting the Dell Diagnostics From Your Hard Drive Running the Dell IDE Hard Drive Diagnostics Regulatory InformationClass a Class BNOM Information Mexico Only Limited Warranty for the U.S What is covered by this limited warranty?What is not covered by this limited warranty? Limited Warranties and Return PolicyWhat will Dell do? How long does this limited warranty last?What do I do if I need warranty service? What if I purchased a service contract? How will you fix my product?What do I do if I am not satisfied? May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only Limited Warranty Terms for Canada How long does this limited warranty last? Consumers What do I do if I am not satisfied? Third-Party Software and Peripherals Products Total Satisfaction Return Policy Canada OnlyDell Software and Peripherals Canada Only Guarantee Dell-Branded Peripheral ProductsReturn Policy ExclusionsLimitation and Statutory Rights Intel’s Three Year Limited Warranty What are ’Errata’? Setup and Quick Reference Guide
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