Dell DHP Total Satisfaction Return Policy Canada Only, Dell Software and Peripherals Canada Only

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If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htm

If you do not have Internet access, please call Dell at 1-800-326-9463.

"Total Satisfaction" Return Policy (Canada Only)

If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.

To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.

The "Total Satisfaction" Return Policy does not apply to Dell EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").

Dell Software and Peripherals (Canada Only)

Third-Party Software and Peripherals Products

Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.

While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.

Setup and Quick Reference Guide

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Contents Setup and Quick Reference Guide Page Contents Page Finding Information for Your Computer About This GuideClick User’s and system guides and click User’s guides L l P r e m i e r S u p p o r t We b s i t e General User’s Guide When Using Your Computer When Working Inside Your Computer Getting Started/Setup Setup and Quick Reference Guide USB N i -To w e r S e t u p W i t h E x p a n s i o n C a r d Monitor Connections Use the DVI connectors to connect to one or two DVI monitors Solving Problems Completed SetupUsing the Drivers and Utilities CD When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics Drivers for Your ComputerStarting the Dell Diagnostics From Your Hard Drive Regulatory Information Running the Dell IDE Hard Drive DiagnosticsClass B Class aNOM Information Mexico Only What is covered by this limited warranty? Limited Warranty for the U.SWhat is not covered by this limited warranty? Limited Warranties and Return PolicyHow long does this limited warranty last? What do I do if I need warranty service?What will Dell do? How will you fix my product? What if I purchased a service contract?May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyWhat do I do if I am not satisfied? Limited Warranty Terms for Canada How long does this limited warranty last? Consumers What do I do if I am not satisfied? Total Satisfaction Return Policy Canada Only Dell Software and Peripherals Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral Products GuaranteeReturn Policy ExclusionsLimitation and Statutory Rights Intel’s Three Year Limited Warranty What are ’Errata’? Setup and Quick Reference Guide
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