COPYRIGHT © 2006 MERIT INDUSTRIES, INC.
TROUBLESHOOTING CHARTS
The best way to isolate a problem is to determine its cause. The following charts should help to narrow down which module is failing and whether it can be fixed or needs to be replaced.
Start with finding the “Trouble” column that relates the closest to the problem you are experiencing and then match it to the closest “Symptom”. There can be many “Probable Causes” listed for each Symptom. The Probable Causes are listed in increasing order of probability.
| PROBLEM |
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| SYMPTOM |
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| PROBABLE CAUSE |
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| Application does |
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| At the first boot up screen, |
| 1. | There is no hard drive in the |
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| not boot up. |
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| “Detecting IDE Primary |
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| computer. |
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| Master” reports “None”. |
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| 2. | The plugs are not completely |
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| seated in the hard drive. |
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| 3. | The data cable or power plug (CC |
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| box internal) has come loose from |
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| the main board or hard drive. |
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| The boot up process stops at |
| 1. | The hard drive in the CC box has |
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| “DISK BOOT FAILURE, |
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| come loose and needs to be |
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| INSERT SYSTEM DISK |
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| reseated. |
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| AND PRESS ENTER.” |
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| 2. | There is no hard drive in the |
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| computer. |
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| 3. | The data cable or power plug (CC |
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| box internal) has come loose from |
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| the main board or hard drive. |
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| 4. | The CC’s BIOS needs to be |
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| updated. |
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| 5. | The hard drive is dead. |
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| Jukebox will not |
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| The Bill Acceptor LED’s on |
| 1. | The plug is not completely inserted |
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| operate when |
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| the front door fail to light. |
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| into the outlet. |
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| powered ON. |
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| 2. | The wall circuit is not hot. |
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| The Bill Acceptor LED’s |
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| The monitor or the system power |
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| come on, but the application |
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| supply is defective or unplugged. |
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| will not boot. |
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| The monitor |
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| The computer fan is on, and |
| 1. | The power plug, video cable, or |
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| does not work. |
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| all systems LED’s and lights |
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| monitor power supply wiring is not |
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| are normal. |
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| seated completely. |
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| 2. | The system power supply is |
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| defective. |
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| 3. | The monitor is dead. |
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MOD BOX INSTALLATION & OWNER’S MANUAL | 52 |