NETGEAR XE104 manual Netgear Product Registration, Support, and Documentation, Basic Functioning

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Chapter 4

Troubleshooting

This chapter gives information about troubleshooting your XE104 85 Mbps Wall-Plugged Ethernet Switch. After each problem description, instructions are provided to help you diagnose and solve the problem.

NETGEAR Product Registration, Support, and Documentation

Register your product at http://www.netgear.com/register. Registration is required before you can use our telephone support service.

Product updates and Web support are always available by going to:

http://kbserver.netgear.com/products/XE104.asp.

When the PowerLine switch is connected to the Internet, click the Knowledge Base or the Documentation link under the Web Support menu to view support information or the documentation for the PowerLine switch.

Basic Functioning

After you turn on power to the XE104 devices, the following sequence of events should occur:

1.When power is first applied, verify that the Power light is on.

2.After approximately 10 seconds, verify that:

a.The power light is solid green.

b.The blue HomePlug LED is lit.

c.The Ethernet port on the XE104 blinks.

If any of these conditions does not occur, refer to the appropriate following section.

Troubleshooting

4-1

v1.0, September 2005

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Contents XE104 User Guide Trademarks Product and Publication Details V1.0, September Contents Chapter Troubleshooting Audience, Scope, Conventions, and Formats Chapter About This ManualHow to Print this Manual How to Use This ManualPrinting a Chapter XE104 User Guide Chapter Introduction Key FeaturesConnectors, Ports, and Label Information Package ContentsStatus Light Descriptions XE104 Wall-Plugged Ethernet SwitchLabel on the Rear Panel of the XE104 Ethernet PortsHow the PowerLine Switch Fits in Your Network Installing the XE104 Wall-Plugged Ethernet SwitchConnect an XE104 to the Router Prepare to Install Your PowerLine SwitchOFF Connect other Ethernet PowerLine Switches XE104 User Guide XE104 User Guide XE104 User Guide XE104 User Guide Set Your Network Password XE104 User Guide Add a Device to an Existing PowerLine Network Adding a New Device from a Remotely Connected Computer Adding a New Device from a Locally Connected ComputerBasic Functioning Netgear Product Registration, Support, and DocumentationPower Light Not On HomePlug Light Not OnEthernet Light is Off