NETGEAR WNDR3700 user manual Quick Tips

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N600 Wireless Dual Band Gigabit Router WNDR3700v4

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

Be sure to restart your network in this sequence:

1.Turn off and unplug the modem.

2.Turn off the router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

4.Turn on the router and wait 2 minutes.

5.Turn on the computers.

Power LED

Check the Power LED to verify correct router operation.

If the Power LED does not turn off within 2 minutes after you turn the router on, reset the router according to the instructions in Factory Settings on page 109.

Check Ethernet Cable Connections

Make sure that the Ethernet cables are securely plugged in:

•The Internet LED on the router is lit if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on.

•For each powered-on computer connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED is lit.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly.

•For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the router and wireless computer need to match exactly.

•If you set up an access list in the Advanced Wireless Settings screen, you have to add each wireless computer’s MAC address to the router’s access list.

Network Settings

Make sure that the network settings of the computer are correct:

•Wired and wirelessly connected computers need to have network (IP) addresses on the same network as the router. The simplest way to do this is to configure each computer to obtain an IP address automatically using DHCP.

Troubleshooting

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Contents N600 Wireless Dual Band Gigabit Router WNDR3700v4 Support ComplianceTrademarks Contents Netgear genie Advanced Home Advanced Settings Appendix a Supplemental Information Hardware Setup Getting to know your routerHardware Features Unpack Your RouterFront Panel Icon Description Back Panel LabelAttach the Stand Position Your RouterCable Your Router Verify the Cabling Hardware Setup Connecting the router Getting Started with Netgear GenieWireless Devices and Security Settings Router Setup PreparationTypes of Logins and Access Use Standard TCP/IP Properties for DhcpUse Netgear genie after Installation Upgrade the FirmwareDashboard Basic Home Screen Basic Home screen with dashboard, language, and online help To use WPS to join the wireless network Join Your Wireless NetworkWi-Fi Protected Setup WPS Method Manual MethodNetgear genie App and Mobile genie App Netgear genie Basic Settings Your Internet connection and networkInternet Setup  To view or change the basic Internet setupBasic Home Screen Internet Setup Screen Fields Does Your ISP Require a Login? Answer either yes or noInternet IP Address Attached Devices  To go to the Attached Devices screen To set up Live Parental Controls Parental ControlsNetgear genie Basic Settings ReadySHARE Storage Click the Take me to the status screen buttonBasic Wireless Settings  To view or change basic wireless settingsWireless Settings Screen Fields Wireless Network 2.4 GHz b/g/n and 5 GHzRegion Selection Change WPA Security Option and Password Security Options Settings To change the WPA settings  To set up a guest network Select Basic Guest Network Guest NetworksGuest Network Wireless Security Options WPA EncryptionSpecify custom settings Netgear genie Advanced HomeSetup Wizard  To use the Setup WizardNetgear genie Advanced Home Screen WPS Wizard  To use the WPS Wizard Select Advanced WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ serverChange the MTU Size Common MTU sizesLAN Setup  To change the MTU size Select Advanced Setup WAN Setup To change the LAN settings LAN Setup Screen Settings LAN TCP/IP SetupUse Router as a Dhcp Server Use the Router as a Dhcp Server Address ReservationAddress Reservation  To configure QoS Quality of Service QoS SetupEnable WMM QoS for Wireless Multimedia Applications  To reserve an IP addressSet Up QoS for Internet Access QoS for Applications and Online Gaming To create a QoS policy for applications and online games Select the Turn Internet Access QoS On check box QoS for a Router LAN PortClick the Add Priority Rule button Edit or Delete an Existing QoS Policy  To edit or delete a QoS policy Select Advanced QoS SetupQoS for a MAC Address Click Add Priority RuleAccessing and configuring a USB storage StorageFile-Sharing Scenarios ReadySHARE Access To access the USB device from Windows Share PhotosStore Files in a Central Location for Printing Share Large Files over the Internet To share files with your friends and family Storage Basic Settings  To go to Storage Basic Settings Select Basic ReadySHARE To access your USB device Add or Edit a Network Folder Select Basic ReadySHARE, and click EditStorage Advanced Settings  To go to USB Storage Advanced SettingsSafely Remove a USB Drive Media ServerAvailable Network Folders Specify Approved USB Devices Select the Allow only approved devices check boxConnect to the USB Drive from a Remote Computer Access the Router USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Ftp//10.1.65.4Keep unwanted content out of your Security To delete a keyword or domain Keyword Blocking of Http TrafficSelect Advanced Security Block Sites  To specify a trusted computerBlock Services Port Filtering  To block services Select Advanced Security Block ServicesSecurity Schedule Blocking  To schedule blockingSecurity Event Email Notifications Administration Manage your network To check for new firmware and update your router Hardware Version. The router model View Router StatusRouter Information LAN PortInternet Port Show Statistics ButtonWireless Settings 2.4 GHz and 5 GHz Connection Status ButtonAdministration View Logs of Web Access or Attempted Web Access Restore Configuration Settings Manage the Configuration FileBack Up Settings EraseSet Password Password RecoveryAdvanced Settings Customize your networkAdvanced Wireless Settings Restrict Wireless Access by MAC Address Wireless AP  To restrict access based on MAC addressesSelect the Turn Access Control On check box Wireless Repeating Function WDS Select the Enable Access Point Mode check boxWireless repeating scenario  To view or change the Wireless Repeating Function settings Following settings are availableSet Up the Base Station  To set up the base stationSet Up a Repeater Unit  To configure the router as a repeater unitRemote Computer Access Basics Port Forwarding and Port TriggeringPort Triggering to Open Incoming Ports Destination port numberPort Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwardingAdd a Custom Service Set Up Port Triggering Edit or Delete a Port Forwarding EntryApplication Example Making a Local Web Server Public Advanced Settings Dynamic DNS  To set up Dynamic DNS Select the Use a Dynamic DNS Service check boxStatic Routes  To set up a static route Remote Management USB Settings Universal Plug and Play To turn on Universal Plug and Play  To set up an IPv6 Internet connection type IPv6IPv6 LAN Setup Auto Detect FieldsIPv6 Filtering Auto Config 6to4 Tunnel Pass ThroughIPv6 Fixed WAN Setup IPb6 Fixed LAN SetupFixed Dhcp PPPoE Traffic Meter Troubleshooting Quick Tips LEDs Never Turn Off Power LED Is Off or BlinkingTroubleshoot with the LEDs Internet LED Is OffCannot Access the Internet Wireless 2.4 GHz and 5 GHz LEDs Are OffCannot Log In to the Router Troubleshooting 105 Wireless Connectivity Changes Not SavedIncorrect Date or Time Wireless Signal Strength Supplemental Information Factory Settings Factory default settingsTechnical Specifications WPA2-PSK AESSupplemental Information 111