NETGEAR RP614v4 Cable/DSL Router manual Troubleshooting the ISP Connection

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RP614v4 Cable/DSL Router Reference Manual

•Make sure your computer’s IP address is on the same subnet as the router. If you are using the recommended addressing scheme, your computer’s address should be in the range of 192.168.1.2 to 192.168.1.254. Refer to “Preparing a Computer for Network Access” in Appendix B for instructions on how to verify TCP/IP properties and for instructions on how to configure your computer.

Note: If your computer’s IP address is shown as 169.254.x.x: Recent versions of Windows and MacOS will generate and assign an IP address if the computer cannot reach a DHCP server. These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in this range, check the connection from the computer to the router and reboot your computer.

•If your router’s IP address has been changed and you do not know the current IP address, clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration and Password” on page -7.

•Make sure your browser has Java, JavaScript, or ActiveX enabled. If you are using Internet Explorer, click Refresh to be sure the Java applet is loaded.

•Try quitting the browser and launching it again.

•Make sure you are using the correct login information. The factory default login name is admin and the password is password. Make sure that CAPS LOCK is off when entering this information.

If the router does not save changes you have made in the Web Configuration Interface, check the following:

•When entering configuration settings, be sure to click Apply before moving to another menu or tab, or your changes will be lost.

•Click the Refresh or Reload button in the Web browser. The changes may have occurred, but the Web browser may be caching the old configuration.

Troubleshooting the ISP Connection

If your router is unable to access the Internet, you should first determine whether the router is able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP address, your router must request an IP address from the ISP. You can determine whether the request was successful using the Web Configuration Manager.

Troubleshooting

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v3.0, 2006-03

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Contents RP614v4 Cable/DSL Router Reference Manual Trademarks Customer Support V3.0 Contents Chapter Advanced Configuration of the Router Appendix a Technical Specifications Viii Audience, Scope, Conventions, and Formats About This ManualHow to Print this Manual How to Use This ManualPrinting a Chapter Xii Chapter Introduction Package ContentsStatus Light Descriptions Router’s Front PanelRouter’s Rear Panel Installing the RP614v4 routerMaintenance and Support Content Filtering Overview Chapter Content FilteringBlocking Access to Internet Sites Blocking Access to Internet Services RP614v4 Cable/DSL Router Reference Manual Configuring Service Blocking by IP Address Range Configuring a User Defined ServiceScheduling When Blocking Will Be Enforced Viewing Logs of Web Access or Attempted Web Access Log action buttons are described in Table Configuring E-Mail Alert and Web Access Log Notifications RP614v4 Cable/DSL Router Reference Manual Viewing Router Status Information Chapter MaintenanceThis screen shows the following parameters Connection Status Items Router Statistics Items Viewing a List of Attached Devices Configuration File ManagementRestoring and Backing Up the Configuration Upgrading the Router Software Erasing the ConfigurationChanging the Administrator Password RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Configuring Port Triggering Advanced Configuration of the RouterAdvanced Configuration of the Router Click Add Service Configuring for Port Forwarding to Local Servers Click the Add Custom Service button Adding a Custom ServiceEditing or Deleting a Port Forwarding Entry Local Web and FTP Server ExampleMultiple Computers for Internet Game Example Setting Up a Default DMZ Server Configuring the WAN Setup OptionsResponding to Ping on the Internet WAN Port Disabling the SPI FirewallSetting the MTU Size Using the LAN IP Setup OptionsConfiguring LAN TCP/IP Setup Parameters Using Address Reservation Using the Router as a Dhcp serverUsing a Dynamic DNS Service Configuring Static Routes RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Enabling Remote Management Access Using Universal Plug and Play UPnP RP614v4 Cable/DSL Router Reference Manual Chapter Troubleshooting Power Light Not OnBasic Functioning Troubleshooting the Web Configuration Interface Lights Never Turn OffLAN or Internet Port Lights Not On Troubleshooting the ISP Connection RP614v4 Cable/DSL Router Reference Manual Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordRP614v4 Cable/DSL Router Reference Manual Factory Default Settings Appendix a Technical SpecificationsNetwork Protocol and Standards Compatibility General SpecificationsDocument Link Appendix B Related DocumentsRP614v4 Cable/DSL Router Reference Manual Index Index-2
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