NETGEAR RP614v4 Cable/DSL Router manual Troubleshooting the Web Configuration Interface

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RP614v4 Cable/DSL Router Reference Manual

Lights Never Turn Off

When the router is turned on, the lights turns on for about 10 seconds and then turn off. If all the lights stay on, there is a fault within the router.

If all lights are still on one minute after power up:

Cycle the power to see if the router recovers.

Clear the router’s configuration to factory defaults. This will set the router’s IP address to 192.168.1.1. This procedure is explained in “Restoring the Default Configuration and Password” on page -7.

If the error persists, you might have a hardware problem and should contact technical support.

LAN or Internet Port Lights Not On

If either the LAN lights or Internet light do not light when the Ethernet connection is made, check the following:

Make sure that the Ethernet cable connections are secure at the router and at the hub or workstation.

Make sure that power is turned on to the connected hub or workstation.

Be sure you are using the correct cable.

Note: When connecting the router’s Internet port to a cable or DSL modem, use the cable that was supplied with the cable or DSL modem. This cable could be a standard straight-through Ethernet cable or an Ethernet crossover cable.

Troubleshooting the Web Configuration Interface

If you are unable to access the router’s Web Configuration interface from a computer on your local network, check the following:

Check the Ethernet connection between the computer and the router as described in the previous section.

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Troubleshooting

v3.0, 2006-03

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Contents RP614v4 Cable/DSL Router Reference Manual Trademarks Customer Support V3.0 Contents Chapter Advanced Configuration of the Router Appendix a Technical Specifications Viii About This Manual Audience, Scope, Conventions, and FormatsHow to Use This Manual How to Print this ManualPrinting a Chapter Xii Package Contents Chapter IntroductionRouter’s Front Panel Status Light DescriptionsInstalling the RP614v4 router Router’s Rear PanelMaintenance and Support Chapter Content Filtering Content Filtering OverviewBlocking Access to Internet Sites Blocking Access to Internet Services RP614v4 Cable/DSL Router Reference Manual Configuring a User Defined Service Configuring Service Blocking by IP Address RangeScheduling When Blocking Will Be Enforced Viewing Logs of Web Access or Attempted Web Access Log action buttons are described in Table Configuring E-Mail Alert and Web Access Log Notifications RP614v4 Cable/DSL Router Reference Manual Chapter Maintenance Viewing Router Status InformationThis screen shows the following parameters Connection Status Items Router Statistics Items Configuration File Management Viewing a List of Attached DevicesRestoring and Backing Up the Configuration Erasing the Configuration Upgrading the Router SoftwareChanging the Administrator Password RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Advanced Configuration of the Router Configuring Port TriggeringAdvanced Configuration of the Router Click Add Service Configuring for Port Forwarding to Local Servers Adding a Custom Service Click the Add Custom Service buttonMultiple Computers for Internet Game Example Editing or Deleting a Port Forwarding EntryLocal Web and FTP Server Example Configuring the WAN Setup Options Setting Up a Default DMZ ServerDisabling the SPI Firewall Responding to Ping on the Internet WAN PortUsing the LAN IP Setup Options Setting the MTU SizeConfiguring LAN TCP/IP Setup Parameters Using the Router as a Dhcp server Using Address ReservationUsing a Dynamic DNS Service Configuring Static Routes RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Enabling Remote Management Access Using Universal Plug and Play UPnP RP614v4 Cable/DSL Router Reference Manual Basic Functioning Chapter TroubleshootingPower Light Not On LAN or Internet Port Lights Not On Troubleshooting the Web Configuration InterfaceLights Never Turn Off Troubleshooting the ISP Connection RP614v4 Cable/DSL Router Reference Manual Troubleshooting a TCP/IP Network Using a Ping Utility Testing the LAN Path to Your RouterTesting the Path from Your Computer to a Remote Device Restoring the Default Configuration and Password Problems with Date and TimeRP614v4 Cable/DSL Router Reference Manual Appendix a Technical Specifications Factory Default SettingsGeneral Specifications Network Protocol and Standards CompatibilityAppendix B Related Documents Document LinkRP614v4 Cable/DSL Router Reference Manual Index Index-2