NETGEAR RP614v4 Restoring the Default Configuration and Password, Problems with Date and Time

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RP614v4 Cable/DSL Router Reference Manual

–Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by only allowing traffic from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized computer. To do this, click on the Basic Settings link under the Setup heading of the browser interface at www.routerlogin.com, and click the Use Computer MAC Address radio button.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the router’s administration password to password and the IP address to 192.168.1.1. You can erase the current configuration and restore factory defaults in two ways:

•Use the Erase function of the router (see “Erasing the Configuration” on page 3-7).

•Use the Default Reset button on the rear panel of the router. Use this method for cases when the administration password or IP address is not known.

To restore the factory default configuration settings without knowing the administration password or IP address, you must use the Default Reset button on the rear panel of the router.

1.Press and hold the Default Reset button until the power light blinks on (about 10 seconds).

2.Release the Default Reset button and wait for the router to reboot.

If the router fails to restart or the power light continues to blink or turns solid amber, the unit may be defective. If the error persists, you might have a hardware problem and should contact technical support.

Problems with Date and Time

The E-mail menu in the Content Filtering section displays the current date and time of day. The RP614v4 router uses the Network Time Protocol (NTP) to obtain the current time from one of several Network Time Servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include:

•Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network Time Server. Check that your Internet access settings are configured correctly. If you have just completed configuring the router, wait at least five minutes and check the date and time again.

Troubleshooting

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v3.0, 2006-03

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Contents RP614v4 Cable/DSL Router Reference Manual Trademarks Customer Support V3.0 Contents Chapter Advanced Configuration of the Router Appendix a Technical Specifications Viii Audience, Scope, Conventions, and Formats About This ManualHow to Print this Manual How to Use This ManualPrinting a Chapter Xii Chapter Introduction Package ContentsStatus Light Descriptions Router’s Front PanelRouter’s Rear Panel Installing the RP614v4 routerMaintenance and Support Content Filtering Overview Chapter Content FilteringBlocking Access to Internet Sites Blocking Access to Internet Services RP614v4 Cable/DSL Router Reference Manual Configuring Service Blocking by IP Address Range Configuring a User Defined ServiceScheduling When Blocking Will Be Enforced Viewing Logs of Web Access or Attempted Web Access Log action buttons are described in Table Configuring E-Mail Alert and Web Access Log Notifications RP614v4 Cable/DSL Router Reference Manual Viewing Router Status Information Chapter MaintenanceThis screen shows the following parameters Connection Status Items Router Statistics Items Viewing a List of Attached Devices Configuration File ManagementRestoring and Backing Up the Configuration Upgrading the Router Software Erasing the ConfigurationChanging the Administrator Password RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Configuring Port Triggering Advanced Configuration of the RouterAdvanced Configuration of the Router Click Add Service Configuring for Port Forwarding to Local Servers Click the Add Custom Service button Adding a Custom ServiceLocal Web and FTP Server Example Editing or Deleting a Port Forwarding EntryMultiple Computers for Internet Game Example Setting Up a Default DMZ Server Configuring the WAN Setup OptionsResponding to Ping on the Internet WAN Port Disabling the SPI FirewallSetting the MTU Size Using the LAN IP Setup OptionsConfiguring LAN TCP/IP Setup Parameters Using Address Reservation Using the Router as a Dhcp serverUsing a Dynamic DNS Service Configuring Static Routes RP614v4 Cable/DSL Router Reference Manual RP614v4 Cable/DSL Router Reference Manual Enabling Remote Management Access Using Universal Plug and Play UPnP RP614v4 Cable/DSL Router Reference Manual Power Light Not On Chapter TroubleshootingBasic Functioning Lights Never Turn Off Troubleshooting the Web Configuration InterfaceLAN or Internet Port Lights Not On Troubleshooting the ISP Connection RP614v4 Cable/DSL Router Reference Manual Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordRP614v4 Cable/DSL Router Reference Manual Factory Default Settings Appendix a Technical SpecificationsNetwork Protocol and Standards Compatibility General SpecificationsDocument Link Appendix B Related DocumentsRP614v4 Cable/DSL Router Reference Manual Index Index-2
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